Help Desk Call Center Software

Flexible, reliable and affordable help desk call center software. Start a free trial and see why AVOXI
is the top VoIP contact center for service desks and support lines around the world.

Try Call Center Software for Help Desks Risk-Free

We are in the business of creating the best contact center solutions for help desks and service teams around the world. You can use help desk call center software as an internal solution, or a customer-facing one. Between handling internal IT tickets, handling customer inquiries, and managing local and long-distance calls, we assume you want the best VoIP software solution when it comes to scalability, security, and affordability. Whether you're looking for more reliable business phone lines or the best call center software for help or service desk, AVOXI is the VoIP phone service that scales and evolves with your company.

With our comprehensive cloud communications suite, you can rest easy knowing that your agency has the call management tools you need for a fraction of the cost of traditional phone systems. AVOXI’s cloud-based VoIP solutions for help desks work with any existing PBX system or as a stand-alone contact center platform.

Setting up your help desk VoIP phone service is quick, easy, and incredibly affordable with AVOXI. Every business phone line includes inbound call management features like IVR, call routing, voicemail transcription and many more. Advanced contact center features like call queue management and performance monitoring are included with our help desk contact center software plans, available at the most affordable pricing on the market. There are no setup fees or minimum contracts. Try help desk call center software for 30 days risk-free.

What Customers Are Saying About AVOXI

Expect the Best from Your Help Desk's Contact Center Software

help desk call center software

Affordable VoIP Rates

As a Tier 1 provider, AVOXI connects your calls at a fraction of the cost of most VoIP business services, creating massive savings. Companies switching to AVOXI often save up to 50% on VoIP call rates alone.

Dedicated Support

Do business with people, not machines. We don't use outsourced support services so our customers get access to our in-house team of experts, 24/7. You also get a dedicated account manager who is focused on your specific telephony needs. 

Easy Call Management

Take advantage of an intuitive user interface and advanced VoIP call center features to manage your help desk cloud-based phone system from anywhere you have an internet connection. 

Reduced Phone System Costs

Enjoy a simple pricing plan without all the add-on costs or hidden fees you've get from other help desk contact center solutions. Take advantage of no setup fees, no minimum contracts, and affordable help desk contact center software plans.

Cloud-Based Phone System

Move your help desk phone system to the cloud at your own pace. Our cloud-based telephony solutions work over the top of your existing phone system or as a stand-alone platform.

Monitor Sales Performance

VoIP call center software makes it easy to keep agents connected no matter where they are. Supervisors can monitor agency performance with live call monitoring, call scoring and notes, call recordings, and detailed performance metrics. 

Help Desk Call Tracking and Management Made Easy

Customize 20+ contact center features for your service desk from an easy-to-use online interface.

Call Analytics

Call Hold

Custom Caller ID

Voicemail-to-Email

Custom Ring Rules

Self-Service

Custom Greetings

Call Whisper

Call Barge

Custom Call Outcomes

Voicemail Transcription

Set Up Call Center Software for Your Help Desk Today

AVOXI makes it quick and easy to set up your help desk cloud contact center or business phone numbers. You can start today with any of the following options:

  1. Schedule your free trial by completing the short contact form. An AVOXI expert will help you set up your VoIP call center and demonstrate how to start using your call management features.
  2. Buy a business phone number online and start managing your inbound calls right away. Features like IVR, call forwarding, and many more do not require you to purchase contact center seats. There are no setup fees, no minimum contracts, and you can cancel or upgrade anytime.
  3. Submit the short contact form to request custom pricing, schedule a free demo, or to speak with our experts about any questions you may have.
service desk call center software

Help Desk Contact Center Software

Call center software for help desks is best for service teams that are interested in using AVOXI Genius as a stand-alone VoIP phone service or want advanced call management features like call queue management and performance monitoring tools. Schedule your free trial or get a free demo and an AVOXI expert will help you set up your virtual contact center right away!

insurance voip call center

Business Phone Lines with VoIP Software

Set up a business phone line with AVOXI and get access to VoIP software features like IVR, hunt groups, international call forwarding and more. You can even get paid to transfer existing phone numbers to AVOXI's global telephony network. Choose any virtual phone number from the online shopping cart and start managing your agency's calls right away!

Common Questions About Call Center Software for Help Desks

Is VoIP software included with any business phone number?

Yes! Set up a business phone number in the online shopping cart and start customizing your call routing rules, IVR menus, call recording settings and many more VoIP software features today. 

How long does it take to set up help desk call center software?

With AVOXI, you can set up your VoIP call center in 1 business day or less. 

Are there any physical requirements I need before testing my VoIP service?

AVOXI's help desk VoIP solutions are entirely cloud-based, so there are no hardware requirements to get started. The AVOXI Genius call management platform can be used anywhere where you have a stable internet connection (150 kbps per simultaneous call recommended).

Can I use contact center software with my existing business phone system?

Yes, the AVOXI Genius contact center platform works over the top of any existing phone service or as a stand-alone cloud-based phone system.

What level of support is included with my VoIP service?

24/7 phone support is available to all customers using AVOXI as their VoIP business service. You can also access the AVOXI Genius support team via email anytime, open support tickets from your login, or call us directly. 

What else can AVOXI do for my business?

In addition to the best VoIP solutions for help desks, popular services from AVOXI include virtual phone lines and remote call forwarding from 160+ countries. 

Learn More About VoIP for Help Desks

There's a reason that so many companies around the world trust AVOXI as their help desk VoIP solution. Wherever your company needs service, our global telephony network allows us to deliver enterprise-grade call quality at the most affordable rates anywhere. No matter where you do business, you can expect the most secure, effective, and affordable VoIP phone service for help and service desks.