Help Desk Call Center Software

AVOXI Genius is your effective, affordable, and easy-to-use help desk call center software solution. Try help desk call center software risk-free for 30 days!

Multi-level IVR and ACD makes call management easier than ever

Route customers to the right agent every time with automatic call distribution

Monitor and coach your team with live call monitoring and call recording

Integrate your CRM and other business tools to deliver better customer experiences

Enjoy affordable pricing per user and amazing VoIP telephony rates worldwide

No setup fees, no minimum contracts. Try help desk contact center software risk-free!

OVERVIEW     FEATURES     SOLUTIONS     INTEGRATIONS

Help Desk Call Center Software

Between handling internal IT tickets, handling customer inquiries, and managing local and long-distance calls, we know you want the best help desk phone system when it comes to scalability, security, and affordability. Help desk call center software makes it easy to manage your team, monitor performance, automate call logging, and much more. With AVOXI, setting up your help desk call center is easy and affordable. Enjoy a free trial of our call center help desk software and see just how simple managing a help desk phone system can be.

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Help Desk Contact Center Software for Effective Call Management

AVOXI's help desk call center solution boosts customer satisfaction by guiding callers to the right information or agent every time.

  • Unlimited IVR: Create limitless IVR menus, prompts, and scripts to route your customers to the right agent.
  • Custom Call Routing: Customize your call distribution system with skills-based, time-based, and other routing options to guide your callers.
  • Boost Customer Satisfaction: Take advantage of ACD and IVR to reduce the number of call transfers and improve caller self-service.

Improve Productivity with Call Monitoring and Analytics

AVOXI Genius is the service desk call center software built to improve your communications and agent performance right away:

  • Live Call Monitoring: Monitor agents, calls, and call statuses in real-time and live coach with call whisper and call barge.
  • Advanced Analytics: Get real-time and historical views on calls answered, average waiting time, average talk time, and more. 
  • Quality Assurance: Take advantage of call scoring and call dispositions to measure agent performance.
  • Easy Self-Service: Instantly add or remove agents or phone numbers, edit users' individual access to features, and more from your online interface.
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Integrate Your Help Desk Call Center Software

Our call center help desk CRM integration simplifies workflows, reducing human-errors and improving the productivity of your agents. 

  • Automatic Call Logging: Give your agents more time for the work that matters most. Review call details, follow-ups, and call recordings within your CRM.
  • Screen Pops: Better help your customers with screen pops to get caller information from your CRM to contextualize conversations.
  • Improved Analytics: Get better analytics by automating tasks in your CRM to improve data quality when running reports.

Set Up Your Help Desk Call Center Software in Minutes

With AVOXI, setting up your help desk phone system is easy and affordable. Get more for less when you choose AVOXI:

  • Launch your new help desk call center software in minutes
  • Integrate your help desk phone system and CRM in a few clicks
  • Instantly add virtual numbers from 160+ countries and enjoy amazing call quality for competitive rates worldwide
  • Save big with no setup fees, no minimum contracts, and incredibly affordable user licenses
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"The interface is easy to use and very user friendly, our teams required very little training to get started right away."

Marco

Finance & International Network Manager

island-outpost

“We like that everything is there in one simple interface - softphone, reporting, analytics. It has really been a help to our team.”

Suzanne

Group Reservations Manager

vee-technologies

"As COVID hit, AVOXI helped us move our contact center agents to a WFH mode very quickly and with no impact on call quality. Thank you AVOXI and team."

Abdul Hameed

Asst. Manager – IT Support

Integrated With the Technologies Your Business Relies On

Bitrix

Bitrix

Hubspot

Hubspot

Pipedrive

Pipedrive

Diduenjoy

Diduenjoy

Intercom

Intercom

salesflare

Salesflare

Freshdesk

Freshdesk

nicereply_icon

Nicereply

Shopify

Shopify

Freshsales

Freshsales

Odoo

Odoo

SugarCRM

SugarCRM

Help Scout

Help Scout

Outreach

Outreach

Zendesk

Zendesk

Help Desk Call Center Software Pricing

*Call Recording & BYOC may incur additional usage charges.

Interested in Custom Pricing for Your Help Desk Phone System?

Interested in trying our help desk phone system, but not sure if our platform has every feature or integration you're looking for? Speak with one of our in-house experts to request new features or a custom pricing plan.

Why So Many Businesses Choose Our Help Desk Contact Center Software

There's good reason why over 5,000 companies around the world trust AVOXI as their business VoIP and help desk call center provider.

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AVOXI Network Infrastructure POPs / Gateways

Fast Implementation

We're removing the complexity from help desk contact center software. Implement a help desk call center in days and start simplifying your workload right away. 

Cost Reduction

Finally, running a help desk call center software can be easy and affordable. Affordable plans, globally competitive telephony rates, and no setup fees or minimum contracts make it easy to reduce contact center costs with AVOXI.

Dedicated Support

Every service desk software customer gains access to 24/7 support with our in-house team of experts, as well as a dedicated account expert focused on your specific business needs.

Simplified Integration

AVOXI removes complexity from your workflows. Choose from 50+ CRM and Helpdesk tools to integrate with your help desk call center solution. Easily manage your agents, phone numbers, and metrics from one interface. 

World's Largest Coverage Area

With a VoIP telephony network covering 160+ countries, no contact center provider gives you the reach that AVOXI does. Enjoy amazing call quality for affordable rates worldwide.

Innovative Feature Roadmap

AVOXI is on a mission to make customer communications easy and available for small businesses, enterprises, and call centers worldwide. Our engineers are constantly rolling out new features and platform improvements.

Common Questions About Help Desk Call Center Software

Is VoIP software included with any business phone number?

Yes! Set up a business phone number in the online shopping cart and start customizing your call routing rules, IVR menus, call recording settings and many more VoIP software features today. For more advanced features like live call monitoring or CRM integrations, set up your AVOXI Genius help desk call center software today!

How long will it take to launch my help desk call center software?

In most cases, new customers are able to deploy their new help desk call center software within two business days. That includes onboarding and coaching from an AVOXI implementation expert. After signup, you can instantly self-provision new users, phone numbers, and much more from your online interface.

Are there physical hardware requirements to use my service desk call center software?

As a browser-based call center software for help desks, AVOXI Genius can be used anywhere where you have a stable internet connection (we recommend 150 kbps per simultaneous call). There are no additional hardware requirements for launching a help desk call center software.

What level of support is included with my help desk contact center service?

Every AVOXI Genius customer has access to 24/7 phone support. You can also create service tickets via email or chat from within your User Interface.

Can I customize my users, phone numbers, call queues, etc. on my own?

AVOXI Genius is designed to give you complete control over your help desk contact center solution. After signing up, you can add, edit, and remove users instantly from your own user interface. You can also activate toll free, non-geographic, and local phone numbers from 160+ countries instantly and customize your call distribution rules. 

Can I set up custom integrations in my help desk call center software?

The dedicated engineers at AVOXI are enhancing our existing contact center integrations and adding new platforms to the integrations store every month! If you have questions about available help desk call center software integrations, or if you would like to request a new platform be added next, please let us know! 

Can I schedule my free trial to start at a later date?

Of course! Submit the short free trial form and you will be given the option to choose the specifications associated with your help desk call center's free trial period. 

What else can AVOXI do for me?

AVOXI is a one-stop shop for cloud communications and business voice solutions! In addition to the top help desk contact center software for global businesses, popular services from AVOXI include virtual phone number from 160+ countries, SIP trunking, and SMS forwarding.

More Than Just a Help Desk Call Management System

AVOXI is more than just a help desk call management system. It's a complete service desk contact center solution built to improve team performance and simplify your work.

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Integrate Your Tools

AVOXI integrates with 50+ business tools so you can see everything happening with your customers all in one place.

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Global Voice Platform

Instantly activate virtual phone numbers in 170+ countries at the most competitive rates worldwide.

actionable insights

Virtual Call Center

Improve customer service and agent productivity with AVOXI's intuitive, easy-to-use virtual call center software.

Try the Top Help Desk Call Center Software Risk-Free

See our help desk call center software in action and find out just how easy managing your contact center can be!