Posts by Thomas Moore
Is Your Voice Infrastructure Ready for AI?
Is Your Voice Infrastructure Ready for AI? The AI revolution is transforming how enterprises connect with customers, but many companies are discovering a critical roadblock: their legacy voice systems aren’t equipped to support these powerful new tools fully. While 94% of contact centers are already using or evaluating AI for their voice channels, the quality…
Read MoreNavigating China’s Telecom Landscape: Regulatory Challenges and Solutions
Navigating China’s Telecom Landscape: Regulatory Challenges and Solutions The Opportunity and Challenge of China’s Telecommunications Market China represents the world’s largest consumer market with over 1.4 billion people and approximately 1.6 billion mobile subscribers. For global businesses, this enormous market offers unparalleled growth potential, provided they can successfully navigate the complex regulatory environment. While providing…
Read MoreThe Ultimate Buyer’s Guide to Global Voice Solutions
The Ultimate Buyer’s Guide to Global Voice Solutions Contents Add a header to begin generating the table of contents Navigating Today’s Global Voice Communications Landscape The global telecommunications landscape has fundamentally transformed over the past decade. What was once a fragmented collection of regional physical networks has evolved into a connected cloud-delivered ecosystem reaching businesses…
Read MoreBeyond Cost Savings: The Operational Benefits of Consolidating Voice Providers
Beyond Cost Savings: The Operational Benefits of Consolidating Voice Providers For multinational enterprises managing global voice communications, complexity is more the norm rather than the exception. AVOXI and Metrigy research shows that 59% of companies use six or more providers for their international voice services. As a result, more than 42% of companies report significant…
Read MoreManaging Voice Across UCaaS and CCaaS Platforms: A Complete Guide for Enterprise IT Leaders
This comprehensive guide will help you navigate the complexities of combined UCaaS and CCaaS voice management and develop a strategy that works for your organization.
Read MoreCall Center Analytics 101
Call Center Analytics 101 Rising customer expectations and increasing operational costs create major challenges for anyone involved in managing contact centers. Whether you’re overseeing operations, leading a team, or driving business strategy, meeting service level agreements while controlling expenses calls for precise performance insights. But how can you turn heaps of call center data into…
Read More7 AVOXI Voice Management Software Features That Are Better With Scale
Progress bar0% AVOXI BLOG 7 AVOXI Voice Management Software Features That Are Better With Scale Jan 15, 2025 7 AVOXI Voice Management Software Features That Are Better With Scale By Thomas Moore 6 min read Global Voice Table of Contents Sign Up for Our Newsletter You’ll receive a monthly newsletter where you’ll discover new content…
Read MoreThe Hidden Costs of Multiple Voice Providers: Why Consolidation Matters
The Hidden Costs of Multiple Voice Providers: Why Consolidation Matters For global enterprises managing voice communications, a startling reality emerges: 92% of companies rely on multiple voice providers to serve their customers. While this fragmentation often evolves naturally through business growth, it creates a complex web of challenges that impacts everything from operational efficiency to…
Read MoreUnderstanding Total Cost of Ownership of Voice in a Cloud World
Understanding Total Cost of Ownership of Voice in a Cloud World As businesses embark on their cloud transformation journey, understanding your global voice solutions’s total cost of ownership (TCO) becomes crucial. While cyclical economic uncertainty may prompt conversations about cost management, most businesses focus on how cloud technology can enhance efficiency and deliver more value.…
Read MoreThe Role of AI in Reducing Agent Handle Time: Revolutionizing Cloud-Based Contact Center Efficiency
The Role of AI in Reducing Agent Handle Time: Revolutionizing Cloud-Based Contact Center Efficiency Contact centers are constantly under pressure to improve efficiency while maintaining high levels of customer satisfaction. One key metric that significantly impacts operational costs and customer experience is agent handle time. As organizations strive to optimize this crucial performance indicator, artificial…
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