Because small businesses can lack the resources that larger corporations have, there’s sometimes concerns about their ability to meet customer demands. In this case, a small business may not have a large enough staff to manage calls from customers outside normal operating hours. So how do you keep from missing important business calls? VoIP technology is revolutionizing the way that small businesses appear and interact with their customers and VoIP specific calling features are a big part of that. In this article we’ll explore these calling features and how you’ll never miss an important business call by implementing and utilizing these key elements on your phone system.
Call Forwarding is an incredibly useful VoIP tool for small businesses. With a small team, there may not be enough manpower to answer incoming customer calls at all hours. With Call Forwarding, you can point your business phone number to ring to any phone you’d like. Whether you’re sitting at your office desk or you’re taking lunch, you can easily change where your business calls are ringing. You’ll never miss an important business call because these calls will truly follow you anywhere.
It’s important to be available for all customer calls but sometimes they may be calling for simple company information. In these cases, an IVR/Auto Attendant can help you cater to these customers. This VoIP feature doesn’t require an employee to man it so it can run 24/7. You can also customize the messages your customers hear to include things like, office hours, billing cycles and anything else you’d like them to automatically hear. This will help you from missing a call because some customers may get all the information they need from the IVR/Auto Attendant prompts that they may not even need to speak with a representative.
Time of Day Routing
The Time of Day Routing VoIP feature is very similar to Call Forwarding in the fact that your business calls can be forwarded to a variety of phones however, Time of Day Routing takes it one step further. This feature automatically forwards your calls to specific phones depending on what time is it. Say you’re in the office from 9am-5pm and the remainder of the day, you’re away. With Time of Day Routing, your calls will automatically forward to your office line or mobile phone depending on the time parameters you have set up. In this case, your office line will ring from 9am-5pm and all other calls with ring to your cell phone.
Voicemail to Email
In the case that you miss a call from a customer, you’ll want to make sure that you quickly receive their message and respond to them as soon as you can. Sometimes, you may not be able to access your voicemail right away. Because of this, VoIP providers have made it easy for you by offering a Voicemail to Email feature. This feature sends all your voicemails to your inbox. This is extremely useful because you can easily access your messages on the go and contact your customers back right away.