What is a Cloud PBX?
What is a Cloud PBX? The Role of Cloud PBX Before 2020, only about one in five employed Americans worked from home. As of December 2020, 71% worked from home or remotely. And 54% of those say they’d like to continue working from home even after the pandemic is over, according to the Pew Research…
Read MoreCaribbean Airlines Finds Contact Center Paradise with AVOXI’s Global Communications Platform
Caribbean Airlines Finds Contact Center Paradise with AVOXI’s Global Communications Platform Caribbean Airlines has seen a vast improvement in its client experience after implementing AVOXI. Discover their success in modernizing their phone system and operational efficiencies across their Trinidad and Tobago call center from one centralized platform. Caribbean Airlines relies on AVOXI’s global communications software…
Read MoreHow to Set Up Call Tracking for Google Analytics
How to Set Up Call Tracking for Google Analytics Google Analytics is one of the most powerful tools for tracking activity on your website. It shows you how many overall visits you receive, which content performs the best, and even how long users spend on your website – and it’s a free service! One of…
Read MoreHow to Optimize Average Speed of Answer
How to Optimize Average Speed of Answer In order to understand and improve your call center’s performance, you must monitor key performance indicators (KPIs). One of the most critical of these KPIs is average speed of answer. Average speed of answer is the average amount of time it takes for an agent in your call center…
Read MoreTop 5 KPIs for Inbound Call Centers
As a provider that specializes in inbound call center software, we are all about performance-tracking. Thanks to the advanced reporting metrics and tools available with today’s virtual contact center solutions, call center managers have all the facts and figures that they could ever need at their fingertips. But, with all that data comes a truckload…
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