Archive for 2015
UK 03 Numbers and Freephone Number Changes
UK 03 Numbers and Freephone Number Changes Major changes are in store for companies that use UK non-geographic numbers that are marketed as “UK toll free numbers”. These will affect nearly all businesses advertising 0800, 0808, 0845, and 087 numbers to reach customers in the UK. Some of the changes are effective 1 July 2015,…
Read MoreHow to Upgrade Your PBX at a Low Cost
Your business is growing faster than you could have ever imagined. In just a few short years, you’ve gone from 5 employees to 50, and you have branches in multiple locations, some of which are international. In the midst of this expansion, one thing is painfully clear: your aging phone system isn’t doing you any…
Read MoreComparing SIP Trunking Providers: 8×8 v. Nextiva
Comparing SIP Trunking Providers: 8×8 v. Nextiva If you need a scalable, cost-effective cloud communications solution that will integrate with your existing PBX, you’re probably in the market for a SIP trunking provider. You’re also in good company. More and more businesses are looking to move their phone systems to the cloud without the expense…
Read MoreProblems with Toll Free Numbers
Troubleshooting Common Issues with Toll Free Numbers Toll free numbers are a great addition to any business. Not only are they an amazing marketing tool, but they also offer a world of convenience for you and your customers. However, we sometimes hear about problems with toll free numbers. To help troubleshoot these problems, we’ll discuss common…
Read MoreUsing a Softphone or VoIP Phone
Softphone vs. VoIP Phone: Choosing the Right Communication Solution for Your Business As your company makes the switch to VoIP, one of the things you must upgrade is the actual phones that you use. Most traditional phones aren’t compatible with VoIP and thus, they must be replaced. Two popular options on the market are softphones…
Read MoreProblems with IVR Auto Attendant
Troubleshooting Common Issues with IVR Auto Attendant Functionality The IVR auto attendant VoIP feature is becoming increasingly popular for businesses looking to increase both internal and external efficiency. This feature allows a business to pre-record prompts and greetings that provide customers with easy access the information they need or the person they need to speak…
Read MoreProblems with Cloud Hosted PBX Software
Cloud PBXs have transformed the way that businesses manage their telecommunication needs. They are a popular choice because they offer the features and accessibility of an expensive on-site business phone system without the hardware and price tag. Despite this, problems with cloud hosted PBX software can occur. We’ll discuss common issues you might experience and…
Read MoreHow to Create an Effective IVR on Your VoIP System
Creating an Effective IVR Auto Attendant for Your Business Your IVR Auto Attendant is an extremely important part of your business. In many instances, this system is the first impression that you give a customer. Because of that, it’s essential that you know how to create an effective IVR on your VoIP system. As you prepare to…
Read MoreProblems With Call Forwarding
Troubleshooting Problems With Call Forwarding Call forwarding is one of the most widely requested VoIP features for businesses around the world. But despite its popularity, users sometimes experience issues with this feature. To help users address these concerns, we’ll discuss problems with call forwarding and how these problems can be quickly and easily solved to…
Read MoreComparing Salesforce Integration Companies
Comparing Salesforce Integration Companies: Choosing the Right CRM Specialist for Your Business When you’re utilizing a CRM, you want to ensure that you’re efficiently using it and truly getting the most out of its capabilities. Because of this, many businesses choose to hire a CRM integration specialist to tap into the true power of their…
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