Troubleshooting Problems With Call Forwarding

Call forwarding is one of the most widely requested VoIP features for businesses around the world.  But despite its popularity, users sometimes experience issues with this feature.  To help users address these concerns, we’ll discuss problems with call forwarding and how these problems can be quickly and easily solved to avoid future issues.

Problems with Call Forwarding

The call forwarding feature allows you to redirect an incoming call to the phone of your choice.  This allows for extreme flexibility because you’re able to answer your incoming business calls almost anywhere.  Luckily, the issues that users sometimes experience are usually very easy to troubleshoot.  Below, we’ll explore two common problems you may experience and how you can fix these potential problems.

Calls are forwarding to the wrong number

The reason that call forwarding is so popular is because you can forward your incoming calls to the phone that’s most convenient to you.  However, if you find that your calls are ringing to the wrong phone, you need to make sure this is fixed so you don’t miss any important business calls.

Call forwarding can be customized anytime you need to use the backend settings provided by your provider.  In some cases, your provider may handle these settings on their end.  So if you find that you can’t edit the phone that your calls are forwarding to, contact your provider to have them change this for you.

Calls need to be forwarded at specific times

Call forwarding is useful because your incoming calls can be routed based on the settings you specifically trigger.  But for employees constantly on the go, you may find that you’re constantly changing your call forwarding settings based on your travel or work schedule.  If this is something you’re experiencing, considering pairing your call forwarding feature with the time-of-day-routing feature.

Time-of-day-routing works like call forwarding in the sense that it forwards your calls based on the specific settings you choose.  However, time-of-day-routing takes it one step further in that it automatically changes your call forwarding settings based on what time it.  For employees on certain work schedules, this will help you from having to constantly change your call forwarding settings every time you leave the office.

As you can see, problems with call forwarding are easily alleviated.  Luckily, these issues are rare and the benefits of this feature greatly outweigh these potential concerns.  If your business is looking for a way to increase efficiency, consider utilizing this popular VoIP calling feature.