With winter weather hitting many of our customers, it’s important that we discuss disaster recovery. Powerful winter storms have already hit several major cities leaving many businesses disrupted and unable to operate. Those with Cloud phone systems, however, understand its advantages in these types of scenarios. In this article we’ll discuss how the Cloud helps…

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Starting a business can be a grueling task. Not only do you need to focus on big picture items like an idea for a business, the funding to start it and plans for its location, you need to keep in mind numerous other items that can impact the longevity of your future company. To help…

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A good disaster plan is essential for the longevity of your inbound call center. Without one, you’re susceptible to a number of scenarios that could bring down your entire business. A majority of call centers operate long hours and sometimes 24 hours a day so downtime must be avoided at all costs. We encourage our…

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According to the Census Bureau, telecommuters in the United States are on the rise. The same goes for other countries around the world such as India, Indonesia and Mexico. Before you make the decision to implement a partial or complete telecommuting option for your employees, there are a few things you should know. In this…

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