Employee Wellness in Your Contact Center

Employee Wellness in Your Contact Center “With a decade of customer service experience under my belt…I’ve experienced first hand how not taking care of yourself while busy at work can lead to flat out burnout.” Writer, health coach, and customer experience influencer, Jenny Dempsey reflects on the importance of wellness in contact centers, and how it can…

Read More

Perfecting Your Modern Sales Pitch with 5 Essential Steps

5 Essential Steps to Perfecting Your Modern Sales Pitch A perfected sales pitch is a necessity in the arsenal of a successful salesperson. But a sales pitch isn’t what it used to be years ago. To be a successful salesperson, you have to do more than throw product information at a potential customer. Instead, you…

Read More