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Posts Tagged ‘Auto Attendant’

How to Improve the Quality of Your Phone Greetings

If you’re recording a new voicemail greeting, or planning out an updated IVR/auto attendant menu, chances are that you already know that your phone greeting is an invaluable touchpoint for your business and your customers.  Recorded phone greetings provide your customers with insight into your business’s personality and communicate important information, such as store hours or special offers. Since voicemail…

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Problems with IVR Auto Attendant

The IVR auto attendant VoIP feature is becoming increasingly popular for businesses looking to increase both internal and external efficiency.  This feature allows a business to pre-record prompts and greetings that provide customers with easy access the information they need or the person they need to speak to.  Despite its popularity and benefits, sometimes customers…

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How to Create an Effective IVR on Your VoIP System

Your IVR Auto Attendant is an extremely important part of your business.  In many instances, this system is the first impression that you give a customer. Because of that, it’s essential that you know how to create an effective IVR on your VoIP system. As you prepare to set up your IVR Auto Attendant, review the steps…

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