How to Handle Angry Customers on the Phone

handling unhappy customers

How to Handle Angry Customers on the Phone: Tips on What to Say Call center jobs are already stressful, and dealing with frustrated customers doesn’t make your job any easier. In fact, handling difficult customers over the phone is consistently listed among the top 3 reasons for turnover in the call center. Helping your agents…

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7 Qualities of a Successful Call Center Agent

qualities of a call center agent

7 Qualities of a Great Call Center Agent Whether you want to become the best call center agent you can be, or you want to make a new hire based on the top skills and abilities a great call center agent needs, having the right people on your team saves you time and money. But…

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5 Ways to Effectively Coach Call Center Agents

5 Ways to Effectively Coach Call Center Agents In our experience with virtual call center software setups around the world, we find that a call center is only as successful as its agents are. That’s why you should be continually training and coaching your agents to achieve success. The call center managers we work with…

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