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Posts Tagged ‘call center analytics’

Using Call Center Analytics to Increase Customer Satisfaction

Customer satisfaction levels are one of the most important metrics to track in any call center. Of course, you want to keep your customers happy on principle; that’s a given. But, customer satisfactionĀ levels can greatly influence the financial success of your business. Happy customers are loyal customers, and loyal customers are the backbone of any…

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Using Call Center Analytics to Build Better Businesses

Thanks to the robust virtual call center solutions available today, it’s easier than ever to capture performance data. And it’s a good thing, too. More and more call centers add new channels of communications, like email, chat, social media, and even text messaging. All of these customer interactions need to be monitored, measured, and optimized.…

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