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Posts Tagged ‘call center KPI benchmarks’

Improve Business Performance with the Right Call Center KPI Benchmarks

We have all heard the old saying: “What gets measured gets improved.” Though it might seem cliche, it is certainly applicable to call center performance. But, that’s just one half of the equation. Before you think about measurement, you must ensure that you are tracking┬áthe call center KPI benchmarks that will help your call center…

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