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Posts Tagged ‘call center metrics’

Call Center Management: Metrics for Success

A key customer of AVOXI uses our virtual call center software to manage its outsourced call center. Metrics derived from reports and call data drive business decisions regarding its call center functions for this industry leader in consumer electronics and security solutions. Why the intense focus on metrics? A fundamental tenet of the company is…

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Using Call Center Analytics to Build Better Businesses

  Thanks to the robust virtual call center software and solutions available today, it’s easier than ever to capture performance data. And it’s a good thing, too. More and more call centers add new channels of communication, like email, chat, social media, and even text messaging. All of these customer interactions need to be monitored,…

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