+1 800.462.8694 U.S. | +1 770.937.9735 Worldwide

Posts Tagged ‘call center metrics’

Call Center Management: Metrics for Success

A key customer of AVOXI uses our virtual call center software to manage its outsourced call center. Metrics derived from reports and call data drive business decisions regarding its call center functions for this industry leader in consumer electronics and security solutions. Why the intense focus on metrics? A fundamental tenet of the company is…

Read More

What You Can Learn from Historical Contact Center Metrics

Two of the best features¬†available with today’s contact center management solutions are live call monitoring and real-time metrics. These tools allow you to see what is going on in your call center at any time, and listen to your agents on calls in progress. But without historical contact center metrics, you aren’t really seeing the…

Read More

Using Call Center Analytics to Build Better Businesses

Thanks to the robust virtual call center solutions available today, it’s easier than ever to capture performance data. And it’s a good thing, too. More and more call centers add new channels of communications, like email, chat, social media, and even text messaging. All of these customer interactions need to be monitored, measured, and optimized.…

Read More