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Posts Tagged ‘call center training’

7 Qualities of a Successful Call Center Agent

You have all the right tools and resources for your inbound call center: virtual contact center software with every key feature, top-of-the-line softphones and equipment, and more reporting dashboards than you could ever imagine. But at the end of the day, a contact center is only as good as its agents. In this article, we’ll…

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3 Training Tools to Utilize From your Call Center Software

Call center software isn’t just used to manage a call center. There are a number of features that can be used as training tools for your agents. In this article, we’ll talk about three aspects of call center software that double as a training resource for your call center. Playback your recorded calls Call recording…

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