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Posts Tagged ‘call center turnover’

5 Simple Steps to Reduce Call Center Turnover

Agent attrition, or call center turnover, has an enormous impact on contact center operations. According to a study conducted by ICMI, over 40% of call centers surveyed estimated that the cost of agent attrition in their call center was over $25,000 each year. That’s too expensive of a problem to ignore. All call centers will experience…

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