+1 800.462.8694 U.S. | +1 770.937.9735 Worldwide

Posts Tagged ‘call monitoring’

How to Know What Agents Are Saying to Your Customers

When you’re running a call center, one of your main concerns is its efficiency and productivity.  One of the ways that call center managers can monitor these factors is by working closely with their agents to ensure that they’re interacting with customers in the most effective way.  To help call center managers achieve this, we’ll…

Read More