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Posts Tagged ‘Call Queue Management’

Why Does Call Center Ring Strategy Matter?

Call center ring strategy is an important consideration for all inbound call center managers. This setting, which allows you to determine how calls are distributed to agents within a call queue, affects many call center KPIs, including average hold time and average time to answer. Call center ring strategy is a call center setting that…

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Call Queue Management 101

If you’ve ever called a business with a customer support issue, chances are that you have experienced the frustration of long hold times. And let’s face it: by the time that you call in for customer support, you’re already frustrated. Then, you’re left waiting for extended periods of time until an available agent can take your…

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