AVOXI reviewed five reasons to move your call center to the cloud in 2014. As cloud technologies expand and mature, it’s time to take another look and see what the 2018 top five reasons are to switch to a cloud-based call center. Reports covering the cloud-based contact center market forecast significant growth as businesses shift…

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Everyone’s heard about the benefits of moving to the cloud. It’ll save you money. It’s easy to implement. It’s totally scalable. But even with its numerous benefits, many businesses still have reservations about moving their call centers to the cloud. We totally understand. It’s a big decision. And before you decide to move your contact center to the…

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