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Posts Tagged ‘CSAT scores’

How to Improve CSAT Scores in Your Call Center

As an inbound call center manager, you live and breathe customer service. And we bet that you’re painfully familiar with the Customer Service Satisfaction Rating, or CSAT for short. Whether you use CSAT follow up surveys after calls, or simply ask your customers to rate their experience with a Net Promoter Score, you undoubtedly have…

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