As an inbound call center manager, you live and breathe customer service. You measure it, and improve it- and one great way to do it is through CSAT scores. Today, we are going to cover some of the best ways to improve customer service in the call center, based on nearly 20 years of experience…

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  Customer service – inbound or outbound – should be at the forefront of any business owner’s mind. Customers are the lifeblood of every business; their satisfaction level can make or break a company of any size. And while it is important to have a strong inbound customer service department, it is just as important…

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In any type of call center, your number one concern should be customer satisfaction. Whether your focus is sales or support, a happy customer is your ultimate goal. Because of its importance, we’ve written this article highlighting some best practices when it come to customer satisfaction in a call center. While not all call centers…

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