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Posts Tagged ‘customer satisfaction’

Using Call Center Analytics to Increase Customer Satisfaction

Customer satisfaction levels are one of the most important metrics to track in any call center. Of course, you want to keep your customers happy on principle; that’s a given. But, customer satisfaction levels can greatly influence the financial success of your business. Happy customers are loyal customers, and loyal customers are the backbone of any…

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How to Improve CSAT Scores in Your Call Center

As an inbound call center manager, you live and breathe customer service. And we bet that you’re painfully familiar with the Customer Service Satisfaction Rating, or CSAT for short. Whether you use CSAT follow up surveys after calls, or simply ask your customers to rate their experience with a Net Promoter Score, you undoubtedly have…

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5 Essential Outbound Customer Service Strategies

Customer service – inbound or outbound – should be at the forefront of any business owner’s mind. Customers are the lifeblood of every business; their satisfaction level can make or break a company of any size. And while it is important to have a strong inbound customer service department, it is just as important to…

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4 Easy Ways to Show Your Customers You Care

With Valentine’s Day around the corner, you’re probably thinking of ways to show those special someones – your customers – that you value their business. After all, no matter what time of year it is, customer appreciation is a critical part of any business. A happy customer is one that returns to your company time and…

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Improve Customer Experience with Virtual Call Center Solutions

Whether your call center is focused on driving sales or responding to customer inquiries, your goal is the same: to create a positive, helpful experience that will result in customer acquisition and retention. When your customers have consistently positive interactions with your call center agents, and you know that they’ll stay with your business, everyone…

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10 Essential Steps to Great Call Center Customer Service

The success of a call center is directly dependent on the success of the agents working there. Your agents are on the front lines of your business, constantly interacting with customers from all over the world. Because of this, it’s important that your customer service levels are always high. To help you achieve top customer satisfaction…

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How to Improve Customer Satisfaction in a Call Center

In any type of call center, your number one concern should be customer satisfaction. Whether your focus is sales or support, a happy customer is your ultimate goal. Because of its importance, we’ve written this article highlighting some best practices when it come to customer satisfaction in a call center. While not all call centers…

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