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Posts Tagged ‘customer satisfaction’

Using Call Center Analytics to Increase Customer Satisfaction

  Customer satisfaction levels are one of the most important metrics to track in any call center. Of course, you want to keep your customers happy on principle; that’s a given. But, customer satisfaction levels can greatly influence the financial success of your business. Happy customers are loyal customers, and loyal customers are the backbone of…

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How to Improve CSAT Scores in Your Call Center

Request Demo Talk to an Expert Contact Us   As an inbound call center manager, you live and breathe customer service. And we bet that you’re painfully familiar with the Customer Service Satisfaction Rating, or CSAT for short. Whether you use CSAT follow up surveys after calls, or simply ask your customers to rate their…

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5 Essential Outbound Customer Service Strategies

  Customer service – inbound or outbound – should be at the forefront of any business owner’s mind. Customers are the lifeblood of every business; their satisfaction level can make or break a company of any size. And while it is important to have a strong inbound customer service department, it is just as important…

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How to Improve Customer Satisfaction in a Call Center

In any type of call center, your number one concern should be customer satisfaction. Whether your focus is sales or support, a happy customer is your ultimate goal. Because of its importance, we’ve written this article highlighting some best practices when it come to customer satisfaction in a call center. While not all call centers…

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