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Posts Tagged ‘customer service’

5 Steps to Building a Proactive Customer Service Approach

For many businesses, the standard approach to customer service is to deal with problems as they arise. It is important to handle customer questions or concerns as they come in, but it’s even more important to anticipate these problems. A proactive customer service strategy can cut down on total customer inquiries. Plus, customers feel more…

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Avoid These Customer Service Mistakes with Call Center Software

Long wait times, too many call transfers, and undertrained staff: these are just a few of the most common customer service mistakes that frustrate customers worldwide. And frustrated customers won’t wait around for your business to address these critical issues. That’s the bad news. But, the good news is that your business can fix these…

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How to Fix Common Customer Service Problems with Cloud Communications

One of the best things about VoIP phone service is the set of features it provides. When implemented effectively, many of these features can help your business deliver top-notch customer service to your clients. Most standard VoIP phone solutions can give you a local presence with customers with call forwarding, make quality assurance simple with…

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How to Provide Exceptional Customer Service for High-Value Customers

In a normal call center queue, you have no way of knowing who your high-value customers really are. That means that you can’t ensure that your business provides these exceptionally valuable customers with exceptional customer service. While every customer deserves your company’s best level of service, the fact remains that your high-value customers are vital…

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10 Essential Steps to Great Call Center Customer Service

The success of a call center is directly dependent on the success of the agents working there. Your agents are on the front lines of your business, constantly interacting with customers from all over the world. Because of this, it’s important that your customer service levels are always high. To help you achieve top customer satisfaction…

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How to Use Call Recording to Improve Customer Service

A primary concern for any business is the effectiveness of their customer service. Good customer service equates to happy customers and that typically means that your business is thriving.  There are many things a business can do to improve their customer service and as of recently, many businesses are beginning to take advantage of VoIP calling…

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5 Tips To Turn Customers Into your Company’s Cheerleaders

Customer Service: Happy customers are a huge advantage to a company. Not only do they tend to stick around at the company, thus increasing the company’s retention rate (and possibly their profits), but happy customers also tend to advocate and cheerlead for that company. This is free publicity and often brings in tons of referrals! The…

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4 Tips For Successful Online Customer Service

The latest trend in customer service is a shift to an online-based forum. Are you taking full advantage of this new medium? For those new to online customer service or for those looking for way to improve their current customer service model, we’re here to help. In this article we’ll talk about 4 areas online…

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You’re a Call Center Whether You Know It or Not

 So you don’t consider your business a call center. Maybe you’re a hospital or a law firm or even a university. Regardless of what type of business you define yourself as, are you also a call center? A call center is defined as “an office used for the purpose of receiving or transmitting a large…

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