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Posts Tagged ‘customer service’

What Does Bad Customer Service Cost Your Business?

Any company’s success, regardless of industry or size, thrives when its customer satisfaction rate is high. Satisfied customers lead to high sales, happy employees and a successful business. Is customer service your number one priority? Maybe it should be. Bad customer service costs your business in a variety of ways that impact the overall profitability and…

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You’re a Call Center Whether You Know It or Not

 So you don’t consider your business a call center. Maybe you’re a hospital or a law firm or even a university. Regardless of what type of business you define yourself as, are you also a call center? A call center is defined as “an office used for the purpose of receiving or transmitting a large…

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