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Posts Tagged ‘inbound call center’

3 Must-Have Features for Inbound Call Center Software

Whether you’re purchasing inbound call center software for the first time or considering an upgrade to your current system, there are a number of factors that you should keep in mind. One of those factors is the set of features that the system offers. Key features like live call monitoring and reporting can dramatically impact…

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Top 5 KPIs for Inbound Call Centers

Thanks to the advanced reporting metrics and tools available with today’s virtual contact center solutions, call center managers have all the facts and figures that they could ever need at their fingertips.  But, with all that data comes a truckload of metrics that you don’t need, which can be potentially dangerous for call center performance.…

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What Is the Difference between Inbound and Outbound Call Centers?

Because we offer virtual call center software, we work with a variety of customers that are either in or are interested in the call center business. For those new to the call centers, you probably have a variety of questions. We’ve interacted with customers all around the world that run call centers so we want to put our…

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