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Posts Tagged ‘IVR customization’

The Key 10 Questions to Ask Yourself When Testing Your IVR

  IVR, or interactive voice response, is a system that help callers navigate through a series of prompts to retrieve information or reach a specific department of your business. Because it’s the first thing your callers will encounter when calling your business, it’s an important aspect of your company. That makes testing your IVR an…

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