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Posts Tagged ‘IVR customization’

Essential Tips for IVR Customization

  Almost every contact center uses an IVR system to effectively handle and route incoming calls. Because an IVR system is often the customer’s first point of contact with a company, the IVR experience can set the tone for the whole customer experience. With these essential tips for IVR customization, you’ll learn how to optimize…

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The Key 10 Questions to Ask Yourself When Testing Your IVR

  IVR, or interactive voice response, is a system that help callers navigate through a series of prompts to retrieve information or reach a specific department of your business. Because it’s the first thing your callers will encounter when calling your business, it’s an important aspect of your company. That makes testing your IVR an…

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How to Create a Customer-Friendly IVR System

Think back to all the times you’ve called a corporate toll free number looking for customer support.  Chances are, you were subjected to a long stream of dull and confusing prompts.  And by the time you were actually connected to an agent, you were probably frustrated and far less patient than you would have been…

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