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Posts Tagged ‘Live Call Monitoring’

How to Effectively Use Call Quality Monitoring

Want to know what your agents are saying to your customers?  Looking for additional insights into your customers’ needs and concerns? With live call monitoring, you don’t have to guess – you can listen to calls in real time and gain valuable (and actionable) information about your customers, your agents, and your business as a…

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How to Know What Agents Are Saying to Your Customers

When you’re running a call center, one of your main concerns is its efficiency and productivity.  One of the ways that call center managers can monitor these factors is by working closely with their agents to ensure that they’re interacting with customers in the most effective way.  To help call center managers achieve this, we’ll…

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