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Posts Tagged ‘live monitoring’

3 Training Tools to Utilize From your Call Center Software

Call center software isn’t just used to manage a call center. There are a number of features that can be used as training tools for your agents. In this article, we’ll talk about three aspects of call center software that double as a training resource for your call center. Playback your recorded calls Call recording…

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How to Monitor Agents in a Virtual Call Center

Worried about how to monitor your agents in a virtual call center? Put your mind at ease by learning about the many call monitoring features available. Monitoring Agents in a Virtual Call Center In a Virtual Call Center, most employees work remotely from different locations. Because of this, our customers are often concerned about their ability to…

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