1 800.462.8694 U.S. | 1 770.937.9735 Worldwide

Posts Tagged ‘Skills-Based Routing’

Are You Using Skills-based Routing Effectively?

Available with most virtual call center software solutions, skills-based routing is a feature that allows you to make the most of a specialized workforce. ┬áBased on the settings that you create, skills-based routing evaluates the data associated with an incoming call (derived from customer inputs, the number dialed, etc.) to determine which department or employee…

Read More