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Posts Tagged ‘social media’

Social Media and Your Contact Center: Making the Connection

In today’s world, more and more businesses are recognizing the benefits of using social media to engage with customers.  But this trend isn’t specific to one or two niche industries.  Even call centers understand that they have to be accessible across a variety of social media platforms in order to stay at the top of their customer…

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4 Tips For Successful Online Customer Service

The latest trend in customer service is a shift to an online-based forum. Are you taking full advantage of this new medium? For those new to online customer service or for those looking for way to improve their current customer service model, we’re here to help. In this article we’ll talk about 4 areas online…

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