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Posts Tagged ‘Virtual Call Center Software’

Comparing Hosted Call Center Applications: Aircall vs Phone.com

Phone.com and Aircall have each developed a large base of satisfied customers by following an effective business model focused on offering simplified call center applications and services at affordable rates. This article explores the pros and cons of each provider, so small to medium-sized businesses looking for a simple call center solution can make the…

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[Solutions Brief] Travel Agency Takes Flight with Virtual Call Center

Learn how an online travel agency used Smart Queue, AVOXI’s virtual call center software solution, to gain insight into agent activity and improve overall customer satisfaction. In this solutions brief, we explore how Smart Queue, AVOXI’s virtual call center platform, enabled an online travel agency with agents based in the USA and Canada to achieve insight…

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Comparing Virtual Call Center Software: Talkdesk vs. inContact

It’s not unusual to feel a little lost when you’re searching for the best virtual call center software for your business.  There are so many providers, and each one seems to offer different features and benefits. With the overwhelming number of virtual call center solutions available today, we’re often asked to compare and contrast providers…

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Comparing Virtual Call Center Software: Five9 vs 8×8

The expansion of VoIP has caused a boom in the Call Center software market. There are so many options available. This article takes a look at two vendors: Five9 vs 8×8. Virtual Call Center Software: Five9 vs 8×8 Because of this we’re often asked to compare and offer up pros and cons for each of…

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