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Posts Tagged ‘virtual call center solutions’

Advantages of a Virtual Call Center

Virtual Call Centers provide the mobility and flexibility that traditional Call Centers can’t. Find out how a Virtual Call Center can increase your bottom line. What Are the Advantages of a Virtual Call Center? Virtual Call Centers have one major advantage over traditional Call Centers; due to VoIP, or Voice over IP, technology, their agents…

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The Top 4 Call Center Performance Drivers

Which Performance driver is most important to your call center? Well, it depends on your organization’s goals and the priorities that you’ve established for the Call Center. Call Center Performance Drivers Fall into Four Distinct Categories: Customer satisfaction Employee satisfaction Efficiency Revenue generation 1. Customer Satisfaction Some Call Centers are excellent at understanding what makes customers…

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