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Posts Tagged ‘virtual call center’

Checklist for Setting Up a Call Center

  A call center is a big investment and a huge commitment for a business (unless you’re using affordable contact center software like AVOXI Genius, of course). Because of that, our customers often ask for our expertise on setting up a call center. We’re always here to help. While the process has become more streamlined…

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Communications Solutions for Consumer Goods and Retail – eBook

In this free ebook, AVOXI explores the various solution sets our Consumer Goods and Retail customers use for their sales and distribution operations. Download your free copy to learn how cloud-based communications solutions support multiple sales and distribution models, including retail, wholesale, and distribution. With so many sales models in the modern business world, it’s…

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Comparing Hosted Call Center Applications: Aircall vs Phone.com

Phone.com and Aircall have each developed a large base of satisfied customers by following an effective business model focused on offering simplified call center applications and services at affordable rates. This article explores the pros and cons of each provider, so small to medium-sized businesses looking for a simple call center solution can make the…

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Problems With Virtual Call Center Software

Virtual call center software is one of the best tools a business can use to make their phone system or call center more efficient.  This platform comes with a number of must-have features, which allow you to better manage and customize your call center operations. But despite its popularity, users can sometimes experience problems with…

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How to Improve Customer Satisfaction in a Call Center

In any type of call center, your number one concern should be customer satisfaction. Whether your focus is sales or support, a happy customer is your ultimate goal. Because of its importance, we’ve written this article highlighting some best practices when it come to customer satisfaction in a call center. While not all call centers…

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Disaster Preparedness for your Call Center

A good disaster plan is essential for the longevity of your call center. Without one, you’re susceptible to a number of a scenarios that could bring down your entire business. A majority of call centers operate long hours and sometimes 24 hours a day so downtime must be avoided at all costs. We encourage our customers all…

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You’re a Call Center Whether You Know It or Not

 So you don’t consider your business a call center. Maybe you’re a hospital or a law firm or even a university. Regardless of what type of business you define yourself as, are you also a call center? A call center is defined as “an office used for the purpose of receiving or transmitting a large…

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What Size Call Center Should Consider a Cloud-Based Solution?

As Cloud technology expands, so does the popularity of cloud-based call centers. It makes sense; Cloud Computing is revolutionizing the way business is done. But which call centers should take advantage of this new technology? In this article, we’ll explain what size call center should consider a cloud-based solution, the factors that play a part in…

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How to Monitor Agents in a Virtual Call Center

Worried about how to monitor your agents in a virtual call center? Put your mind at ease by learning about the many call monitoring features available. Monitoring Agents in a Virtual Call Center In a Virtual Call Center, most employees work remotely from different locations. Because of this, our customers are often concerned about their ability to…

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Advantages of a Virtual Call Center

Virtual Call Centers provide the mobility and flexibility that traditional Call Centers can’t. Find out how a Virtual Call Center can increase your bottom line. What Are the Advantages of a Virtual Call Center? Virtual Call Centers have one major advantage over traditional Call Centers; due to VoIP, or Voice over IP, technology, their agents…

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