Checklist for Setting Up a Call Center

[Checklist] How to Set Up a Call Center   A call center is a big investment and a huge commitment for a business. Because of that, our customers often ask for our expertise on setting up a call center. We’re always here to help. While the process has become more streamlined as the industry, technology and…

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How to Improve Customer Satisfaction in a Call Center

In any type of call center, your number one concern should be customer satisfaction. Whether your focus is sales or support, a happy customer is your ultimate goal. Because of its importance, we’ve written this article highlighting some best practices when it come to customer satisfaction in a call center. While not all call centers…

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Disaster Preparedness for your Call Center

Disaster Preparedness for your Call Center A good disaster plan is essential for the longevity of your inbound call center. Without one, you’re susceptible to a number of scenarios that could bring down your entire business. A majority of call centers operate long hours and sometimes 24 hours a day so downtime must be avoided…

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Advantages of a Virtual Call Center

Virtual Call Center Advantages Virtual Call Centers provide the mobility and flexibility that traditional Call Centers can’t. Find out how a Virtual Call Center can increase your bottom line. What Are the Advantages of a Virtual Call Center? Virtual Call Centers have one major advantage over traditional Call Centers; due to VoIP, or Voice over…

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The Top 4 Call Center Performance Drivers

call center drivers

The Top 4 Call Center Performance Drivers What is a Call Center Driver? Customers dial call centers when they are having an issue with a company and need it resolved. This drives the customer to call to speak with agents for technical support or to ask any questions that they might have.  Popular Call Center…

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