The Fraud-Proof Communications Toolkit

Your business’s reputation, data and ROI are all contingent on the preventative steps you take to educate your employees about cybersecurity risks. And that’s where we can help. The Fraud-Proof Communications Toolkit VIDEO 012022 Fraud & Security Trends Disrupting Global Communications VIDEO 02Using Cybercriminals’ Favorite Hacking Tools to Protect Your Systems DOWNLOADABLE CHECKLISTQuick Tips for…

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ICMI CCExpo 2022

Leave no call to chance. Customer expectations are evolving. The rise of social media, proliferating contact channels and the heightened strategic role of customer services are changing the landscape for contact centers. But understanding performance doesn’t have to be complicated. Join us at ICMI Contact Center Expo 2022 and learn how we can help you…

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9 Ways to Improve CSAT in Your BPO Call Center

9 Ways to Improve CSAT in Your BPO Call Center Providing your clients’ callers a great interaction every time can do wonders for your CSAT score. If you’re seeking new ways to improve their experience within your BPO, a cloud communications system can help. Start growing your book of business and theirs today!  Being responsible…

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