How to Improve Traveler Satisfaction Using Cloud Computing Solutions

How to Improve Traveler Satisfaction Using Cloud Computing Solutions Customer service is the key metric that underpins the overarching success of travel and hospitality brands. In fact, 60% of customers claim that great customer service is critical to their travel purchase decisions.  Cloud computing solutions, such as voice and contact center software, help global brands…

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What Hoteliers Need to Know About PBX and SIP Trunking

What Hoteliers Need to Know About PBX and SIP Trunking It’s no secret that the success of your hotel thrives on its relationships with its guests. Achieving this in today’s digital age, however, can be challenging. Customers expect a lot from your hotel staff. For example, they want to easily modify reservations through multiple channels,…

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10 Reasons for Moving Your Hotel Phone System to the Cloud

10 Reasons for Moving Your Hotel Phone System to the Cloud Travelers expect unparalleled service of their hotels from the time of research, reservation and engagement. With an infinite number of brands to choose from, keeping your hotel phone system simple, easy-to-navigate and reliable can create a guest experience that sets you apart from the…

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The Fraud-Proof Communications Toolkit

Your business’s reputation, data and ROI are all contingent on the preventative steps you take to educate your employees about cybersecurity risks. And that’s where we can help. Resource Library    Webinars    The Fraud-Proof Communications Toolkit The Fraud-Proof Communications Toolkit VIDEO 012022 Fraud & Security Trends Disrupting Global Communications VIDEO 02Using Cybercriminals’ Favorite Hacking…

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Skills-Based Routing: A Quick Revenue Win for Travel & Hospitality Business Leaders

Skills-Based Routing: A Quick Revenue Win for Travel & Hospitality Business Leaders Keeping customers happy requires excellent customer service throughout their entire travel journey. Enabling skills-based and priority routing in your call center routing rules can help brands achieve better customer satisfaction scores, more productive agents, and guests that come back time and again. See…

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The Ultimate Guide to Creating a Travel & Tourism Marketing Strategy

The Ultimate Guide to Creating a Travel & Tourism Marketing Strategy Creating a marketing strategy for your travel and tourism company can help set you apart from the competition! If you need some guidance on how to begin and where to reach new customers, continue reading! The COVID-19 pandemic placed an extreme burden on the…

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The Role of IVR in Travel & Hospitality

The Role of IVR in Travel & Hospitality Modern day travel and hospitality businesses require a reliable IVR system to succeed. When call flows are optimized and guests are routed to the right department, the first time, your customer experience (CX) metrics improve. Intuitive IVR software is critical to your bottom line and delivering a…

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Destinia Taps into New Markets & Strengthens Global Communications with AVOXI’s All-in-One Platform

Destinia Taps into New Markets & Strengthens Global Communications with AVOXI’s All-in-One Platform Destinia has seen exceptional growth in its reservations with AVOXI’s global communications platform after a tumultuous year amid the pandemic. Discover their success in new markets and strengthening international connections with customers all from one centralized platform. Destinia, a Spanish online travel…

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The Top Travel and Hospitality KPIs

KPIs or Key Performance Indicators are values that can help airlines, hotels, and resorts measure their progress and stay on track with their revenue. KPIs help provide a clearer picture of a company’s performance and health—companies in the travel and hospitality industries that don’t closely follow their KPIs will be less likely to operate at optimal efficiency and maximize profit.

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