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How Does Sequential Ringing Work?

Most VoIP providers offer a wide variety of calling features with their telephony services. Because of this, there’s often some confusion about what each feature does...

Advantages of a Virtual Call Center

Virtual Call Centers provide the mobility and flexibility that traditional Call Centers can't. Find out how a Virtual Call Center can increase your bottom line....

How Do You Get The Best VoIP Call Quality in South Africa?

VoIP technology gives individuals in South Africa a reliable and customizable alternative to traditional phone lines. If you're looking for reliable VoIP call quality in...

The Top 4 Call Center Performance Drivers

What is a Call Center Driver? Customers dial call centers when they are having an issue with a company and need it resolved. This drives...