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Posts Tagged ‘ACD’

What is Automatic Call Distribution Software?

Automatic call distribution software, or automatic call routing, is a system that allows you to distribute incoming calls based on your customized rules. At the simplest level, you can choose to distribute calls in linear priority or hunt group styles. More complex automated call distribution software systems allow your business to distribute calls based on…

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Problems with Call Routing

Call routing is an essential tool for any successful business or call center. ┬áDepending on the settings you configure, such as time of day or geographic location, you can use call routing to ensure that customers are connected with the right agent at the right time – every time! If your automated call routing settings…

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