Automatic call distribution software, or automatic call routing, is a system that allows you to distribute incoming calls based on your customized rules. At the simplest level, you can choose to distribute calls in linear priority or hunt group styles. More complex automated call distribution software systems allow your business to distribute calls based on…

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Automated call distribution is a popular VoIP feature for businesses of all sizes.  Not only does it help ensure that you never miss a customer call, it also allows you to direct callers to the first available employee with the skills needed to assist them. But despite its popularity, businesses can still experience problems with…

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