+1 800.462.8694 U.S. | +1 770.937.9735 Worldwide

Posts Tagged ‘automatic call distribution’

What is Automatic Call Distribution Software?

Automatic call distribution software, or automatic call routing, is a system that allows you to distribute incoming calls based on your customized rules. At the simplest level, you can choose to distribute calls in linear priority or hunt group styles. More complex automated call distribution software systems allow your business to distribute calls based on…

Read More

Problems with Call Routing

Call routing is an essential tool for any successful business or call center.  Depending on the settings you configure, such as time of day or geographic location, you can use call routing to ensure that customers are connected with the right agent at the right time – every time! If your automated call routing settings…

Read More

Are You Using Skills-based Routing Effectively?

Available with most virtual call center software solutions, skills-based routing is a feature that allows you to make the most of a specialized workforce.  Based on the settings that you create, skills-based routing evaluates the data associated with an incoming call (derived from customer inputs, the number dialed, etc.) to determine which department or employee…

Read More

4 Automated Call Distribution Problems and How You Can Avoid Them

Automated call distribution is a popular VoIP feature for businesses of all sizes.  Not only does it help ensure that you never miss a customer call, it also allows you to direct callers to the first available employee with the skills needed to assist them. But despite its popularity, businesses can still experience problems with…

Read More