How to Use Call Recording to Reduce Call Center Costs

It is important to know how to use call recording to reduce call center cost.  Most call centers are equipped with a variety of popular and important calling features like time-of- routing and call forwarding.  But what about call recording?  Is your call center fully utilizing this feature? There are a number of ways that you…

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Advantages of a Virtual Call Center

Virtual Call Centers provide the mobility and flexibility that traditional Call Centers can’t. Find out how a Virtual Call Center can increase your bottom line. What Are the Advantages of a Virtual Call Center? Virtual Call Centers have one major advantage over traditional Call Centers; due to VoIP, or Voice over IP, technology, their agents…

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The Top 4 Call Center Performance Drivers

call center drivers

The Top 4 Call Center Performance Drivers What is a Call Center Driver? Customers dial call centers when they are having an issue with a company and need it resolved. This drives the customer to call to speak with agents for technical support or to ask any questions that they might have.  Popular Call Center…

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