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Posts Tagged ‘call center software’

How Much Does a VoIP Call Center Cost?

  Upgrading an outdated Call Center to a VoIP Call Center platform lets you take advantage of cloud technology while reducing monthly costs! As the provider of some of the most affordable VoIP call center software anywhere, we are all about cost-efficiency. What Are the Cost Factors for a VoIP Call Center? VoIP Call Centers…

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Checklist for Setting Up a Call Center

  A call center is a big investment and a huge commitment for a business (unless you’re using affordable contact center software like AVOXI Genius, of course). Because of that, our customers often ask for our expertise on setting up a call center. We’re always here to help. While the process has become more streamlined…

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Choosing the Best Phone Support Software for Inbound Call Centers

If you’re searching for hosted phone support software for your business, you probably know that virtual communications solutions come with a host of benefits. They come with amazing functionality, great cost savings, and easy scalability. But there are lot of hosted phone support software providers out there. Even if you have already decided to go…

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Comparing Virtual Call Center Software: Five9 vs AVOXI

The marketplace for virtual call center software solutions has become increasingly competitive in recent years. Despite a sea of competitors looking for their place in the industry, both AVOXI and Five9 have established themselves as leaders in the field. Five9 and AVOXI cloud communications solutions include automatic call distribution, interactive voice response, computer telephony integration, live…

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Predictive Dialer Software: Five9 vs RingCentral

If you are searching for a blended contact center solution for your business, you have probably seen RingCentral and Five9 appear in search results. Two of the bigger competitors in the industry, both providers are reputable solutions when it comes to inbound and outbound call center solutions, including predictive dialer software. In this review, we…

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Comparing Contact Center Providers: Talkdesk vs 8×8

If you are reading this article, you probably are aware that hosted VoIP call center software can save your business money and increase your overall productivity. But, there are a lot of contact center providers to choose from, and it can be difficult to know which one offers the solution that is right for your unique…

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What You Can Learn from Historical Contact Center Metrics

Two of the best features available with today’s contact center management solutions are live call monitoring and real-time metrics. These tools allow you to see what is going on in your call center at any time, and listen to your agents on calls in progress. But without historical contact center metrics, you aren’t really seeing the…

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On-Premise Call Center Software: Is It Right for Your Business?

Despite the recent popularity of cloud-based Communications as a Service (CaaS), there is still a large part of the call center industry dedicated to on-premise solutions. Whether you are setting up your first call center or planning to add new call center locations, you need to know the facts about both cloud-based and on-premise call…

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How to Coach Your Sales Team Using Call Center Software

Whether you’re running an inbound or an outbound call center, call center agent coaching is an essential part of managing your team. This is especially true when it comes the question of how to coach your sales team. In order to meet individual and corporate goals, your sales team needs consistent and thoughtful feedback based on real-life…

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Using Call Center Analytics to Increase Customer Satisfaction

  Customer satisfaction levels are one of the most important metrics to track in any call center. Of course, you want to keep your customers happy on principle; that’s a given. But, customer satisfaction levels can greatly influence the financial success of your business. Happy customers are loyal customers, and loyal customers are the backbone of…

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