+1 800.462.8694 U.S. | +1 770.937.9735 Worldwide

Posts Tagged ‘call center software’

How Much Does a VoIP Call Center Cost?

  Upgrading an outdated Call Center to a VoIP Call Center platform lets you take advantage of cloud technology while reducing monthly costs! As the provider of some of the most affordable VoIP call center software anywhere, we are all about cost-efficiency. What Are the Cost Factors for a VoIP Call Center? VoIP Call Centers…

Read More

Checklist for Setting Up a Call Center

  A call center is a big investment and a huge commitment for a business (unless you’re using affordable contact center software like AVOXI Genius, of course). Because of that, our customers often ask for our expertise on setting up a call center. We’re always here to help. While the process has become more streamlined…

Read More

Choosing the Best Phone Support Software for Inbound Call Centers

If you’re searching for hosted phone support software for your business, you probably know that virtual communications solutions come with a host of benefits. They come with amazing functionality, great cost savings, and easy scalability. But there are lot of hosted phone support software providers out there. Even if you have already decided to go…

Read More

Can You Run a Call Center with a Cloud PBX?

A call center is a central piece of any business’s key goals and metrics. Inbound call centers focused on customer service are essential to maintaining high customer satisfaction levels. Outbound call centers focused on sales are key to increased sales and higher revenue. No matter which type of call center you’re running, your communications system…

Read More

Avoid These Customer Service Mistakes with Call Center Software

Long wait times, too many call transfers, and undertrained staff: these are just a few of the most common customer service mistakes that frustrate customers worldwide. And frustrated customers won’t wait around for your business to address these critical issues. That’s the bad news. But, the good news is that your business can fix these…

Read More

Comparing Call Center Software Providers: inContact vs Five9

If you are in the market for a hosted cloud contact center software provider, you have probably noticed that there are plenty of competitors in the market these days. Two of the most unique leaders in the industry today for large call center teams are Five9 and inContact. Both companies offer blended call center solutions…

Read More

How to Fix Common Customer Service Problems with Cloud Communications

One of the best things about VoIP phone service is the set of features it provides. When implemented effectively, many of these features can help your business deliver top-notch customer service to your clients. Most standard VoIP phone solutions can give you a local presence with customers with call forwarding, make quality assurance simple with…

Read More

Comparing Virtual Call Center Software: Five9 vs AVOXI

The marketplace for virtual call center software solutions has become increasingly competitive in recent years. Despite a sea of competitors looking for their place in the industry, both AVOXI and Five9 have established themselves as leaders in the field. Five9 and AVOXI cloud communications solutions include automatic call distribution, interactive voice response, computer telephony integration, live…

Read More

Predictive Dialer Software: Five9 vs RingCentral

If you are searching for a blended contact center solution for your business, you have probably seen RingCentral and Five9 appear in search results. Two of the bigger competitors in the industry, both providers are reputable solutions when it comes to inbound and outbound call center solutions, including predictive dialer software. In this review, we…

Read More

Comparing Contact Center Providers: Talkdesk vs 8×8

If you are reading this article, you probably are aware that hosted VoIP call center software can save your business money and increase your overall productivity. But, there are a lot of contact center providers to choose from, and it can be difficult to know which one offers the solution that is right for your unique…

Read More