How to Improve CSAT Scores in Your Call Center

how to improve csat score call center

How to Improve Call Center CSAT Scores As an inbound call center manager, you live and breathe customer service. You measure it, and improve it- and one great way to do it is through CSAT scores. Today, we are going to cover some of the best ways to improve customer service in the call center,…

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Checklist for Setting Up a Call Center

[Checklist] How to Set Up a Call Center   A call center is a big investment and a huge commitment for a business. Because of that, our customers often ask for our expertise on setting up a call center. We’re always here to help. While the process has become more streamlined as the industry, technology and…

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How Much Does VIP Caller Cost?

    Today’s call center managers are working harder than ever to increase customer satisfaction levels and keep customer retention at an all-time high. And with the rise of omni-channel customer service strategies and ever-growing customer expectations, it can be difficult for many contact centers to provide service that consistently meets (and exceeds) those expectations.…

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Are You Ready to Scale Your Call Center?

Scale Your Call Center As a call center manager, you want to do everything in your power to ensure your business is running as efficiently as possible. Part of that job is recognizing when your it is time to scale your call center. It’s important to recognize when it’s time to grow your business; but do you…

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How To Tell If It’s Time to Upgrade Your Call Center Software

Signs It’s Time to Upgrade Your Call Center Software When you first purchased your current call center software, it was a top-of-the-line solution with all of the latest features.  But lately, you’ve started to notice the little things.  Maybe your current solution doesn’t have social media integration capabilities, or maybe you’ve had a hard time…

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Advantages of a Virtual Call Center

Virtual Call Center Advantages Virtual Call Centers provide the mobility and flexibility that traditional Call Centers can’t. Find out how a Virtual Call Center can increase your bottom line. What Are the Advantages of a Virtual Call Center? Virtual Call Centers have one major advantage over traditional Call Centers; due to VoIP, or Voice over…

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