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Posts Tagged ‘call center software’

How to Improve CSAT Scores in Your Call Center

As an inbound call center manager, you live and breathe customer service. You measure it, and improve it- and one great way to do it is through CSAT scores. Today, we are going to cover some of the best ways to improve customer service in the call center, based on nearly 20 years of experience…

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How Much Does a VoIP Call Center Cost?

  Upgrading an outdated Call Center to a VoIP Call Center platform lets you take advantage of cloud technology while reducing monthly costs! As the provider of some of the most affordable VoIP call center software anywhere, we are all about cost-efficiency. What Are the Cost Factors for a VoIP Call Center? VoIP Call Centers…

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Checklist for Setting Up a Call Center

  A call center is a big investment and a huge commitment for a business. Because of that, our customers often ask for our expertise on setting up a call center. We’re always here to help. While the process has become more streamlined as the industry, technology and market has grown, there are still a few…

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Comparing Virtual Call Center Software: Five9 vs AVOXI

The marketplace for virtual call center software solutions has become increasingly competitive in recent years. Despite a sea of competitors looking for their place in the industry, both AVOXI and Five9 have established themselves as leaders in the field. Five9 and AVOXI cloud communications solutions include automatic call distribution, interactive voice response, computer telephony integration, live…

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Predictive Dialer Software: Five9 vs RingCentral

If you are searching for a blended contact center solution for your business, you have probably seen RingCentral and Five9 appear in search results. Two of the bigger competitors in the industry, both providers are reputable solutions when it comes to inbound and outbound call center solutions, including predictive dialer software. In this review, we…

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Comparing Contact Center Providers: Talkdesk vs 8×8

If you are reading this article, you probably are aware that hosted VoIP call center software can save your business money and increase your overall productivity. But, there are a lot of contact center providers to choose from, and it can be difficult to know which one offers the solution that is right for your unique…

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On-Premise Call Center Software: Is It Right for Your Business?

Despite the recent popularity of cloud-based Communications as a Service (CaaS), there is still a large part of the call center industry dedicated to on-premise solutions. Whether you are setting up your first call center or planning to add new call center locations, you need to know the facts about both cloud-based call management software…

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How Much Does VIP Caller Cost?

    Today’s call center managers are working harder than ever to increase customer satisfaction levels and keep customer retention at an all-time high. And with the rise of omni-channel customer service strategies and ever-growing customer expectations, it can be difficult for many contact centers to provide service that consistently meets (and exceeds) those expectations.…

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Are You Ready to Scale Your Call Center?

  As a call center manager, you want to do everything in your power to ensure your business is running as efficiently as possible. Part of that job is recognizing when your it is time to scale your call center. It’s important to recognize when it’s time to grow your business; but do you know which indicators…

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Price Comparison for Hosted Call Centers

  Hosted call center software is offered by numerous providers. Each provider offers its own set of functionality, features and other capabilities along with their software. Because of these differences, the cost, and what’s included in that cost, can vary greatly depending on the provider you choose. In this article we’ll be comparing hosted call…

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