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Posts Tagged ‘call center software’

Choosing the Best Phone Support Software for Inbound Call Centers

If you’re searching for hosted phone support software for your business, you probably know that virtual communications solutions come with a host of benefits. They come with amazing functionality, great cost savings, and easy scalability. But there are lot of hosted phone support software providers out there. Even if you have already decided to go…

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Can You Run a Call Center with a Cloud PBX?

A call center is a central piece of any business’s key goals and metrics. Inbound call centers focused on customer service are essential to maintaining high customer satisfaction levels. Outbound call centers focused on sales are key to increased sales and higher revenue. No matter which type of call center you’re running, your communications system…

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Avoid These Customer Service Mistakes with Call Center Software

Long wait times, too many call transfers, and undertrained staff: these are just a few of the most common customer service mistakes that frustrate customers worldwide. And frustrated customers won’t wait around for your business to address these critical issues. That’s the bad news. But, the good news is that your business can fix these…

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Comparing Call Center Software Providers: inContact vs Five9

If you are in the market for a hosted cloud contact center software provider, you have probably noticed that there are plenty of competitors in the market these days. Two of the most unique leaders in the industry today for large call center teams are Five9 and inContact. Both companies offer blended call center solutions…

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How to Fix Common Customer Service Problems with Cloud Communications

One of the best things about VoIP phone service is the set of features it provides. When implemented effectively, many of these features can help your business deliver top-notch customer service to your clients. Most standard VoIP phone solutions can give you a local presence with customers with call forwarding, make quality assurance simple with…

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Comparing Virtual Call Center Software: Five9 vs AVOXI

The market place for virtual call center software solutions has become increasingly competitive in recent years. Despite a sea of competitors looking for their place in the industry, both AVOXI and Five9 have established themselves as leaders in the field. Five9 and AVOXI cloud communications solutions include automatic call distribution, interactive voice response, computer telephony integration,…

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Comparing Predictive Dialer Software: Five9 vs RingCentral

If you are searching for a blended contact center solution for your business, you have probably seen RingCentral and Five9 appear in search results. Two of the bigger competitors in the industry, both providers are reputable solutions when it comes to inbound and outbound call center solutions, including predictive dialer software. In this review, we…

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Comparing Contact Center Providers: Talkdesk vs 8×8

If you are reading this article, you probably are aware that hosted VoIP call center software can save your business money and increase your overall productivity. But, there are a lot of contact center providers to choose from, and it can be difficult to know which one offers the solution that is right for your unique…

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What You Can Learn from Historical Contact Center Metrics

Two of the best features available with today’s contact center management solutions are live call monitoring and real-time metrics. These tools allow you to see what is going on in your call center at any time, and listen to your agents on calls in progress. But without historical contact center metrics, you aren’t really seeing the…

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How to Use Call Queue Software Effectively

Whether you’re running a full-service contact center or a small help desk department, call queue software can help you manage inbound calls more efficiently. With properly structured call queues, your business can handle more inbound calls without adding more agents or increasing overhead. And with essential features like queue callback, you can also improve customer…

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