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Posts Tagged ‘Call Routing’

Problems with Call Routing

Call routing is an essential tool for any successful business or call center.  Depending on the settings you configure, such as time of day or geographic location, you can use call routing to ensure that customers are connected with the right agent at the right time – every time! If your automated call routing settings…

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How to Solve Problems with Time of Day Routing

One of the most popular VoIP features is time of day routing.  This feature allows you to route incoming calls to different locations depending on the time of day that a call is made. Much like call forwarding, time of day call routing can be used to direct calls to a voice messaging system or a…

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