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Posts Tagged ‘IVR system’

Essential Tips for IVR Customization

Almost every contact center uses an IVR system to effectively handle and route incoming calls. Because an IVR system is often the customer’s first point of contact with a company, the IVR experience can set the tone for the whole customer experience. With these essential tips for IVR customization, you’ll learn how to optimize your…

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10 Questions to Ask Yourself When Testing Your IVR

IVR, or interactive voice response, is a system that help callers navigate through a series of prompts to retrieve information or reach a specific department of your business. Because it’s the first thing your callers will encounter when calling your business, it’s an important aspect of your company. That makes testing your IVR an essential…

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How to Improve the Quality of Your Phone Greetings

If you’re recording a new voicemail greeting, or planning out an updated IVR/auto attendant menu, chances are that you already know that your phone greeting is an invaluable touchpoint for your business and your customers.  Recorded phone greetings provide your customers with insight into your business’s personality and communicate important information, such as store hours or special offers. Since voicemail…

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How to Create a Customer-Friendly IVR System

Think back to all the times you’ve called a corporate toll free number looking for customer support.  Chances are, you were subjected to a long stream of dull and confusing prompts.  And by the time you were actually connected to an agent, you were probably frustrated and far less patient than you would have been…

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How Much Does IVR Cost?

As an enterprise phone system provider, we get a lot of questions about the top VoIP features, including IVR.  Not only does this essential VoIP feature help you manage your employees’ workflow, but it also helps increase customer service levels. But as with any new technology brought into a business, an important concern is cost.…

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Comparing IVR Auto Attendant Versus a Phone Operator

Whether you’re in the beginning stages of planning your business or you’re making adjustments to your existing phone system, you’ll notice that most current phone systems run using VoIP.  The great thing about a VoIP system is that it gives your phone system a number of capabilities including an IVR Auto Attendant.  But should you…

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