Posts Tagged ‘IVR system’
How Much Does IVR Really Cost?
How Much Does IVR Really Cost? Long wait times, overwhelmed customer service representatives, and frustrated customers who can’t find the information they need…these are the types of issues no international organization can afford to have. Interactive Voice Response (IVR) systems are tools organizations are utilizing to combat these problems by giving call center managers the…
Read MoreThe Key 10 Questions to Ask Yourself When Testing Your IVR
Key 10 Questions When Testing Your IVR IVR, or interactive voice response, is a system that help callers navigate through a series of prompts to retrieve information or reach a specific department of your business. Because it’s the first thing your callers will encounter when calling your business, it’s an important aspect of your…
Read MoreHow to Improve the Quality of Your Phone Greetings
How to Improve the Quality of Your Phone Greetings If you’re recording a new voicemail greeting, or planning out an updated IVR/auto attendant menu, chances are that you already know that your phone greeting is an invaluable touchpoint for your business and your customers. Recorded phone greetings provide your customers with insight into your business’s personality and communicate important information,…
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