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Posts Tagged ‘IVR/Auto Attendant’

5-Point Checklist to Use to Design Your IVR

IVR/Auto Attendant systems let you automate processes to help serve customers. Getting the prospect or customer to the right department or agent efficiently saves time and money. Better still, IVR systems can help ensure a better customer experience when set up appropriately. This best practice checklist guides you through key aspects of your system that…

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To IVR or Not to IVR? That Is the Question.

As the power of the Cloud expands, so does the technology available to companies across the world. Current cloud phone systems are busting with features that help your business run more efficiently and help you better manage your company. Interactive Voice Response (IVR) auto attendant is one feature that’s become especially useful for businesses. This…

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A Cloud PBX System Can Benefit Your Multilingual Business

For businesses with multilingual employees catering to a wide variety of customers, it can sometimes be difficult trying to match up callers with the correct recipient. You want to make sure you’re giving your customers the best customer service possible. That means making sure their calls are delivered and answered correctly the first time. A Cloud PBX phone…

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