To IVR or Not to IVR? That Is the Question.
As the power of the Cloud expands, so does the technology available to companies across the world. Current cloud phone systems are busting with features that help your business run more efficiently and help you better manage your company. Interactive Voice Response (IVR) auto attendant is one feature that’s become especially useful for businesses. This…
Read More3 Call Center Features You Need to Manage an Inbound Sales Team
Call Center Features for Sales Inbound marketing isn’t a fleeting trend. And as a result, the days of cold calling and outbound sales campaigns are quickly disappearing. But in order to make an inbound demand generation program work, you need a strong inbound sales team. One of the biggest benefits of leads driven by inbound…
Read MoreInternet Connectivity Options for VoIP in South Africa
Internet Connectivity Options for VoIP in South Africa According to a recent report published by STANLIB, global Internet access has increased from a mere 400 million users in 2000 to an estimated 3.2 billion users in 2015. In some regions, as much as 95% of the population actively uses the Internet. But in other places,…
Read More[eBook] Global Communications Made Simple
Free eBook: Global Communications Made Simple Despite the ever-changing global marketplace, one principle remains the same: new business means new customers. And to acquire new customers, your business needs flexible and affordable communications solutions that grow and evolve with your business. Once upon a time, many small to medium-sized businesses struggled to achieve truly global…
Read More[Solutions Brief] Travel Agency Takes Flight with Virtual Call Center
Revolutionizing Customer Service in the Travel Industry: A Case Study with AVOXI’s Smart Queue Platform Learn how an online travel agency used Smart Queue, AVOXI’s virtual call center software solution, to gain insight into agent activity and improve overall customer satisfaction. In this solutions brief, we explore how Smart Queue, AVOXI’s virtual call center platform,…
Read More[Solutions Brief] Integrated Cloud Communications Solutions Support Award-winning Resorts
Solutions Brief: Integrated Cloud Communications Solutions for Resorts Learn how this award-winning resort used AVOXI’s integrated cloud communications solutions to support exceptional guest experiences, maintain business continuity, and reduce costs. In this solutions brief, we explore how a leading resort in the Turks & Caicos Islands was able to use a suite of AVOXI cloud…
Read MoreHow the Cloud Solves Top Problems for the Hospitality Industry
How the Cloud Solves Problems for Hospitality Industry Despite the threat of terrorism and political instability, the travel and tourism sector has become a leading source of jobs and revenue in recent years. In 2015 alone, the travel, tourism and hospitality industry grew by 3.1% and accounted for 9.8% of the global economy’s GDP. And as…
Read MorePredictive Dialers vs Progressive Dialers: Which Is Right for Your Business?
Predictive Dialers vs Progressive Dialers: A Comparison The goal of any outbound call center has always been the same: to connect agents to as many qualified customers as possible and maximize productive talk time. As a provider of virtual contact centers around the world, dialers are a major talking point of our industry. Automatic dialers…
Read MoreNew AVOXI Core Feature: Call Tracking
As a marketer, you spend valuable budget every day on advertising campaigns that bring in new leads and prospects. And with the help of your sales team, you can turn these leads into new business. But, it’s not enough to just bring in leads. If you want to continue bringing in new leads without exceeding…
Read MoreHow Much Is Your Legacy PBX Costing You?
Cost of Legacy PBX Despite the evolution of modernized business communications over the past decade, many businesses still use legacy, on-premise PBX systems. What you may not realize is that a legacy PBX is not only an inconvenience; it can actually cost your company money. Legacy or not, a PBX phone system is the backbone…
Read More