How Secure is TLS Encryption for Call Traffic?
SIP voice is a critical component of your global contact center network. Protect it and improve call traffic posture with TLS.
Read MoreVoice Benefits of Moving Your Enterprise to the Cloud
67% is how many of your competitors now use cloud software to run their global businesses, including voice service connectivity. Are you?
Read MoreBuild Better Global Connectivity through SIP Trunking
If you want to extend your connectivity beyond your country’s borders, then you need to get behind global SIP.
Read MoreHow to Improve Traveler Satisfaction Using Cloud Computing Solutions
How to Improve Traveler Satisfaction Using Cloud Computing Solutions Customer service is the key metric that underpins the overarching success of travel and hospitality brands. In fact, 60% of customers claim that great customer service is critical to their travel purchase decisions. Cloud computing solutions, such as voice and contact center software, help global brands…
Read MoreStrategic Framework for Creating Proper Citizen Developer Governance
Strategic Framework for Creating Proper Citizen Developer Governance Between The Great Resignation, developer shortage, and an ever-growing backlog of tickets from internal teams, IT leaders are being forced with an ultimatum: Overwork your teams, risking burnout and high turnover Find creative ways to offboard less technical tasks to non-IT team members That’s why it’s no…
Read More2023 Global Cloud Communications Outlook
The emerging trends shaping customer experience and business growth across industries.
Read MoreEvaluating Low-Code vs No-Code for Business Users
Evaluating Low-Code vs No-Code for Business Users More than 500 million digital applications are expected to be developed and deployed by 2023. But due to unprecedented circumstances such as The Great Resignation in IT roles – the number of developers needed to implement these business apps is severely limited. With IT teams around the world…
Read MoreThe Differences Between UCaaS vs CCaaS vs CPaaS
The Differences Between UCaaS vs CCaaS vs CPaaS Flexible voice, contact center and messaging services are transforming how companies stay connected to their customers and how their employees work. More convenient means of communication, coupled with the ease of accessibility over the internet for their hybrid and remote teams, have led organizations to adopt cloud-based…
Read MoreIs Cloud Communications a Cost-Saving Investment?
Is Cloud Communications a Cost-Saving Investment? As a global recession looms on the economic horizon, business leaders are proactively assessing their budgets, setting aside cash reserves and eliminating unnecessary expenditures. However, IT leaders expect to have solid tech budgets, despite a possible economic downturn. In fact, only 6% of IT decision-makers expect any budget cuts.…
Read MoreTroubleshooting VoIP’s Most Common SIP Problems
Troubleshooting VoIP’s Most Common SIP Problems Failover routing for business continuity, reduced telephony costs, boosted agent productivity, and smoother communications with international customers… There are a multitude of reasons you switched over to a cloud-based system. But like any new technology endeavor – there is a learning curve with plenty of hiccups along the way.…
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