The Ultimate Guide to Creating a Travel & Tourism Marketing Strategy

The Ultimate Guide to Creating a Travel & Tourism Marketing Strategy Creating a marketing strategy for your travel and tourism company can help set you apart from the competition! If you need some guidance on how to begin and where to reach new customers, continue reading! The COVID-19 pandemic placed an extreme burden on the…

Read More

Compare the Best UK Virtual Toll Free Providers (2022)

Best UK Virtual Freephone & Toll Free Providers (2022) AVOXI compares the best freephone providers in the United Kingdom by meticulously reviewing pricing, feature sets, hidden costs, strengths and weaknesses, and much more. Compare the top toll free service plans before choosing a provider. Comparing the United Kingdom’s Top VoIP Freephone and Toll Free Service…

Read More

The Role of IVR in Travel & Hospitality

The Role of IVR in Travel & Hospitality Modern day travel and hospitality businesses require a reliable IVR system to succeed. When call flows are optimized and guests are routed to the right department, the first time, your customer experience (CX) metrics improve. Intuitive IVR software is critical to your bottom line and delivering a…

Read More

31 Must-Know VoIP Statistics for 2022

31 Must-Know VoIP Statistics for 2022 A whole lot of change is happening in the VoIP space. Is your business prepared heading into the new year? We’ve pulled together some of the industry’s most compelling statistics, VoIP use-cases, voice and cloud data, and future expectations to get your customer experience strategy ready for 2022.  With…

Read More

2021 Roadmap Recap: AVOXI’s Biggest Releases of the Year

2021 Roadmap Recap: AVOXI’s Biggest Releases of the Year What a year it’s been! AVOXI launched several integrated features into market in 2021, expanding pathways for global businesses to tap into its award-winning number inventory to fuel faster interactions, all on the tech-stack applications our customers use most.  Communications are continuing to evolve at a…

Read More

How to Boost Sales & Customer Experience with Call Monitoring

How to Boost Sales & Customer Experience with Call Monitoring Successful organizations lean on call monitoring software to support their global sales and service call center teams. Call monitoring allows CX leaders to gain valuable insight into their agents’ performance on the phones, reduce spend without hindering service, and sustain budget. Ready to learn more? …

Read More

Everything You Need to Know About a Customer Satisfaction (CSAT) Score

Everything You Need to Know About a Customer Satisfaction (CSAT) Score Giving your customers an excellent experience can do a world of good for your CSAT score. If you’re unsatisfied with your scores or need to develop a CSAT system for your international business, we’ll be discussing everything you need to know about this important…

Read More

Microsoft Teams Direct Routing vs Calling Plans (2021 Comparison)

microsoft-teams-calling-plan-vs-direct-routing

Microsoft Teams Calling Plan vs Direct Routing (2021) Microsoft Teams exploded in popularity as a phone system platform last year, a trend that continues in 2021. While Microsoft Calling Plans introduced cloud telephony to Teams, experts predict that 90% of enterprises will choose Direct Routing over Calling Plans by 2022. Why are business leaders consistently…

Read More

Retail Tips & Tricks for the 2021 Holiday Season

Retail Tips & Tricks for the 2021 Holiday Season Customers are checking off their gift lists earlier (and spending more!) than previous years. Is your phone system up to the task to support your end-of-year revenue goals? If not, now’s the time to move to a cloud-based system and get your call center prepared for…

Read More