Archive for 2016
Predictive Dialers vs Progressive Dialers: Which Is Right for Your Business?
Predictive Dialers vs Progressive Dialers: A Comparison The goal of any outbound call center has always been the same: to connect agents to as many qualified customers as possible and maximize productive talk time. As a provider of virtual contact centers around the world, dialers are a major talking point of our industry. Automatic dialers…
Read MoreNew AVOXI Core Feature: Call Tracking
As a marketer, you spend valuable budget every day on advertising campaigns that bring in new leads and prospects. And with the help of your sales team, you can turn these leads into new business. But, it’s not enough to just bring in leads. If you want to continue bringing in new leads without exceeding…
Read MoreHow Much Is Your Legacy PBX Costing You?
Cost of Legacy PBX Despite the evolution of modernized business communications over the past decade, many businesses still use legacy, on-premise PBX systems. What you may not realize is that a legacy PBX is not only an inconvenience; it can actually cost your company money. Legacy or not, a PBX phone system is the backbone…
Read MoreSIP Trunking Pricing: The Essential Guide
It’s no surprise that many businesses have made the switch to SIP trunking for their communications solutions. In addition to flexibility, scalability and ease of configuration, one major advantage is the significant cost savings. This article will explain the elements that factor into SIP trunk pricing, and what you can expect from a SIP trunk…
Read MoreWhat is Automatic Call Distribution Software?
What is Automatic Call Distribution Software? Automatic call distribution software, or automatic call routing, is a system that allows you to distribute incoming calls based on your customized rules. At the simplest level, you can choose to distribute calls in linear priority or hunt group styles. More complex automated call distribution software systems allow your…
Read More5 Questions for Evaluating VoIP Companies
5 Questions for Evaluating VoIP Companies Your business has decided that it is time to move your phone system to the cloud. And if you have started looking for a provider, you know that there are many options to choose from. Options are good, but it can be difficult to see past the promotions and…
Read MoreTroubleshooting VoIP: How to Fix Call Quality Issues
There are a lot of good reasons why VoIP phone systems are so popular. They run on the Internet, so you can work from anywhere. They don’t require hardware or installation, so they’re affordable. But, if you don’t have a strong Internet connection, they can present a problem when it comes to call quality. Thankfully,…
Read More[Solutions Brief] Two-part Contact Center Solution Provides End-to-end Service
Learn how a US-based auto insurance carrier used AVOXI’s affordable, international VOIP service and Smart Queue, a robust contact center platform, to provide premium service to their customers and grow their business. Case Study in VoIP and Contact Center Solutions for a US-Based Auto Insurance Carrier Founded in 1990, this US-based auto insurance carrier caters…
Read MoreHow Much Does VIP Caller Cost?
Today’s call center managers are working harder than ever to increase customer satisfaction levels and keep customer retention at an all-time high. And with the rise of omni-channel customer service strategies and ever-growing customer expectations, it can be difficult for many contact centers to provide service that consistently meets (and exceeds) those expectations.…
Read MoreAre You Ready to Scale Your Call Center?
Scale Your Call Center As a call center manager, you want to do everything in your power to ensure your business is running as efficiently as possible. Part of that job is recognizing when your it is time to scale your call center. It’s important to recognize when it’s time to grow your business; but do you…
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