Archive for 2016
3 Call Center Features You Need to Manage an Inbound Sales Team
Call Center Features for Sales Inbound marketing isn’t a fleeting trend. And as a result, the days of cold calling and outbound sales campaigns are quickly disappearing. But in order to make an inbound demand generation program work, you need a strong inbound sales team. One of the biggest benefits of leads driven by inbound…
Read MoreInternet Connectivity Options for VoIP in South Africa
Internet Connectivity Options for VoIP in South Africa According to a recent report published by STANLIB, global Internet access has increased from a mere 400 million users in 2000 to an estimated 3.2 billion users in 2015. In some regions, as much as 95% of the population actively uses the Internet. But in other places,…
Read MoreComparing VoIP Provider Fair Use Policies
Comparing VoIP Provider Fair Use Policies Unlimited calling plans are a popular service offered by many VoIP providers. With an unlimited subscription, you can provide your agents with plenty of talk time at a great value without having to worry about unpredictable monthly usage bills. Unfortunately, these types of VoIP calling plans leave providers vulnerable…
Read More[eBook] Global Communications Made Simple
Free eBook: Global Communications Made Simple Despite the ever-changing global marketplace, one principle remains the same: new business means new customers. And to acquire new customers, your business needs flexible and affordable communications solutions that grow and evolve with your business. Once upon a time, many small to medium-sized businesses struggled to achieve truly global…
Read MoreComparing the Best Business VoIP Providers
Comparing the Best Business VoIP Providers If you are in the market for a hosted call center solution for your business, you may have already noticed that there are many providers ready to compete for your business. And if you’ve been searching for any length of time, you have likely heard of the industry leaders that this…
Read MoreHow Does Call Screening Work?
How Does Call Screening Work? Take control of your office phone. Use call screening to determine how incoming calls are handled before you even answer the phone. Choose to send calls from certain numbers directly to voicemail or another extension. What is Call Screening? Included with the AVOXI Core Cloud PBX Phone System, call screening…
Read More[Solutions Brief] Travel Agency Takes Flight with Virtual Call Center
Revolutionizing Customer Service in the Travel Industry: A Case Study with AVOXI’s Smart Queue Platform Learn how an online travel agency used Smart Queue, AVOXI’s virtual call center software solution, to gain insight into agent activity and improve overall customer satisfaction. In this solutions brief, we explore how Smart Queue, AVOXI’s virtual call center platform,…
Read More[Solutions Brief] Integrated Cloud Communications Solutions Support Award-winning Resorts
Solutions Brief: Integrated Cloud Communications Solutions for Resorts Learn how this award-winning resort used AVOXI’s integrated cloud communications solutions to support exceptional guest experiences, maintain business continuity, and reduce costs. In this solutions brief, we explore how a leading resort in the Turks & Caicos Islands was able to use a suite of AVOXI cloud…
Read MoreHow the Cloud Solves Top Problems for the Hospitality Industry
How the Cloud Solves Problems for Hospitality Industry Despite the threat of terrorism and political instability, the travel and tourism sector has become a leading source of jobs and revenue in recent years. In 2015 alone, the travel, tourism and hospitality industry grew by 3.1% and accounted for 9.8% of the global economy’s GDP. And as…
Read MoreHow to Achieve Ridiculously Good VoIP Call Quality
In today’s digital world, there is a lot of information about VoIP communications available right at your fingertips; it’s only a Google search away. And if you’ve done any research so far, you are familiar with one of the biggest concerns that business owners face when they move their phone systems to the cloud: call…
Read More