Comparing Hosted Call Center Applications: Aircall vs Phone.com

Phone.com and Aircall have each developed a large base of satisfied customers by following an effective business model focused on offering simplified call center applications and services at affordable rates. This article explores the pros and cons of each provider, so small to medium-sized businesses looking for a simple call center solution can make the…

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3 Call Center Features You Need to Manage an Inbound Sales Team

Inbound marketing isn’t a fleeting trend. And as a result, the days of cold calling and outbound sales campaigns are quickly disappearing. But in order to make an inbound demand generation program work, you need a strong inbound sales team. One of the biggest benefits of leads driven by inbound marketing is that they are…

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How to Achieve Call Continuity with VoIP Service Rerouting

No matter how big or small your business is, every phone call is important. In the event of an emergency that could interrupt your VoIP service, it is important to know that your business is protected. Learn how to ensure that you never miss a call with call continuity services. Related: Call Routing System for…

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Internet Connectivity Options for VoIP in South Africa

According to a recent report published by STANLIB, global Internet access has increased from a mere 400 million users in 2000 to an estimated 3.2 billion users in 2015. In some regions, as much as 95% of the population actively uses the Internet. But in other places, like South Africa, Internet penetration clocks in at…

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Virtual Call Center Providers: Ameyo vs inContact

Are you in the market for a hosted contact center software solution designed specifically for a large business? If so, you’ve probably come across two well-known virtual call center providers: inContact and Ameyo. Both companies have a strong reputation for providing high quality VoIP services for companies looking for a blended call center solution. Although…

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Optimizing for VoIP in India

VoIP communications are quickly becoming the standard in businesses worldwide. But in some countries, like India, implementing and using VoIP can be difficult. In India, there are lots of rules and restrictions on how and when VoIP communications can be used. And in some areas of the country, there is a lack of infrastructure that…

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What You Need to Know about Skype for Business

Looking for the best hosted phone number service for your business? Let’s review on common option, Skype. Skype for Business has attracted the interest of many small business owners and IT admins looking for an affordable communications platform. Over the last few years, the platform has built up its feature set to one comparable with…

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Your Call Center Management Checklist: The Holiday Edition

While the holidays are a time of rest and relaxation for some, retailers across the globe are preparing to scale their businesses for the busiest time of the year. There is plenty of due diligence to be done in all business departments to prepare for the chaos of the holiday season, but the most important…

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Comparing VoIP Provider Fair Use Policies

Unlimited calling plans are a popular service offered by many VoIP providers. With an unlimited subscription, you can provide your agents with plenty of talk time at a great value without having to worry about unpredictable monthly usage bills. Unfortunately, these types of VoIP calling plans leave providers vulnerable to having their services abused by…

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