Posts by Barbara Dondiego
Comparing 3 Types of International Toll Free Numbers
Comparing 3 Types of International Toll Free Numbers We talk a lot about international toll free numbers. That’s because we’ve been a leading international toll free service for over 16 years. During that time, we’ve received a lot of questions from businesses of all shapes and sizes about the different types of international toll…
Read MoreInternet Connectivity Options for VoIP in South Africa
Internet Connectivity Options for VoIP in South Africa According to a recent report published by STANLIB, global Internet access has increased from a mere 400 million users in 2000 to an estimated 3.2 billion users in 2015. In some regions, as much as 95% of the population actively uses the Internet. But in other places,…
Read MoreHow to Achieve Ridiculously Good VoIP Call Quality
In today’s digital world, there is a lot of information about VoIP communications available right at your fingertips; it’s only a Google search away. And if you’ve done any research so far, you are familiar with one of the biggest concerns that business owners face when they move their phone systems to the cloud: call…
Read MoreHow to Set Up Call Tracking for Google Analytics
How to Set Up Call Tracking for Google Analytics Google Analytics is one of the most powerful tools for tracking activity on your website. It shows you how many overall visits you receive, which content performs the best, and even how long users spend on your website – and it’s a free service! One of…
Read MoreNew AVOXI Core Feature: Call Tracking
As a marketer, you spend valuable budget every day on advertising campaigns that bring in new leads and prospects. And with the help of your sales team, you can turn these leads into new business. But, it’s not enough to just bring in leads. If you want to continue bringing in new leads without exceeding…
Read MoreHow Much Is Your Legacy PBX Costing You?
Cost of Legacy PBX Despite the evolution of modernized business communications over the past decade, many businesses still use legacy, on-premise PBX systems. What you may not realize is that a legacy PBX is not only an inconvenience; it can actually cost your company money. Legacy or not, a PBX phone system is the backbone…
Read MoreTroubleshooting VoIP: How to Fix Call Quality Issues
There are a lot of good reasons why VoIP phone systems are so popular. They run on the Internet, so you can work from anywhere. They don’t require hardware or installation, so they’re affordable. But, if you don’t have a strong Internet connection, they can present a problem when it comes to call quality. Thankfully,…
Read More[Solutions Brief] Two-part Contact Center Solution Provides End-to-end Service
Learn how a US-based auto insurance carrier used AVOXI’s affordable, international VOIP service and Smart Queue, a robust contact center platform, to provide premium service to their customers and grow their business. Case Study in VoIP and Contact Center Solutions for a US-Based Auto Insurance Carrier Founded in 1990, this US-based auto insurance carrier caters…
Read MoreNew Feature: Salesforce Call Integration
Salesforce Call Integration As a call center manager, you know that every incoming and outgoing phone call is a crucial piece of your business’s success. Call center software helps you manage, record, and track these points of contact. But if all of that important call data is not integrated with your CRM, you’re not seeing…
Read MoreNew Feature: VIP Caller
VIP Caller – White Glove Service for Top Customers How much are your top customers worth in revenue? And what would happen to your company if they suddenly decided to stop doing business with you because of a bad customer experience? With the VIP Caller feature, now available with Smart Queue, you don’t have…
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