Posts Tagged ‘Call Center’
Most Effective Call Center Bonus Structures
Looking to create a call center bonus structure? In this guide, we’ll go over all you need to know in order to have an effective call center bonus plan for your agents. Call center bonus plans are critical as they increase retention, motivate agents, and boost customer satisfaction. To help you out, we’ll cover call…
Read MoreBest Call Center Performance Games
Looking for call center gamification ideas? Keeping your call center agents productive means keeping them satisfied and appreciated, and games with rewards are a great way do so. Call center gamification can easily liven up the office and improve team performance and efficiency. Before we get into specific games, let’s talk about the metrics and…
Read MoreHow to Motivate Call Center Agents
Looking for the best ways to motivate call center agents? As a call center manager, it’s your job to make sure that your agents stay productive and motivated. We all know that working in a call center can be demanding and difficult, so agent motivation is an important topic to focus on in order to…
Read MoreHow Much Does a VoIP Call Center Cost?
Upgrading an outdated Call Center to a VoIP Call Center platform lets you take advantage of cloud technology while reducing monthly costs! As the provider of some of the most affordable VoIP call center software anywhere, we are all about cost-efficiency. What Are the Cost Factors for a VoIP Call Center? VoIP Call Centers…
Read MoreComparing Hosted Call Center Applications: Aircall vs Phone.com
Phone.com and Aircall have each developed a large base of satisfied customers by following an effective business model focused on offering simplified call center applications and services at affordable rates. This article explores the pros and cons of each provider, so small to medium-sized businesses looking for a simple call center solution can make the…
Read More3 Call Center Features You Need to Manage an Inbound Sales Team
Inbound marketing isn’t a fleeting trend. And as a result, the days of cold calling and outbound sales campaigns are quickly disappearing. But in order to make an inbound demand generation program work, you need a strong inbound sales team. One of the biggest benefits of leads driven by inbound marketing is that they are…
Read MoreImprove Business Performance with the Right Call Center KPI Benchmarks
We have all heard the old saying: “What gets measured gets improved.” Though it might seem cliche, it is certainly applicable to call center performance. But, that’s just one half of the equation. Before you think about measurement, you must ensure that you are tracking the call center KPI benchmarks that will help your call center…
Read MoreYour Call Center Management Checklist: The Holiday Edition
While the holidays are a time of rest and relaxation for some, retailers across the globe are preparing to scale their businesses for the busiest time of the year. There is plenty of due diligence to be done in all business departments to prepare for the chaos of the holiday season, but the most important…
Read MoreHosted Call Center Solutions: Comparing AVOXI vs Talkdesk
The benefits of VoIP services for call centers have been well established. In response, more and more VoIP providers have been rushing into the virtual contact center market to compete for customers. Choosing a provider can be a significant commitment, and with so many options available it is important for potential customers to do their…
Read MoreAre You Ready to Scale Your Call Center?
As a call center manager, you want to do everything in your power to ensure your business is running as efficiently as possible. Part of that job is recognizing when your it is time to scale your call center. It’s important to recognize when it’s time to grow your business; but do you know which indicators…
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