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Posts Tagged ‘Call Recording’

New Feature: Smart Queue Call Recording Delivery

In a contact center, recorded conversations between agents and callers are essential for a variety of reasons. But for most contact center managers, call recordings are important because they serve as “proof of claim” and support for maintaining compliance. And when it comes to compliance, it is not always enough to keep a few weeks,…

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How Much Does Extended Call Recording Cost?

One of the most important VoIP tools in your business’s toolbox is call recording. This feature allows you to record all calls taking place in your business so you can review them at a later time for quality control and training purposes. It’s also an essential part of maintaining and proving compliance. Because call recording…

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How to Know What Agents Are Saying to Your Customers

When you’re running a call center, one of your main concerns is its efficiency and productivity.  One of the ways that call center managers can monitor these factors is by working closely with their agents to ensure that they’re interacting with customers in the most effective way.  To help call center managers achieve this, we’ll…

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How to Use Call Recording to Improve Customer Service

A primary concern for any business is the effectiveness of their customer service. Good customer service equates to happy customers and that typically means that your business is thriving.  There are many things a business can do to improve their customer service and as of recently, many businesses are beginning to take advantage of VoIP calling…

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How to Use Call Recording to Reduce Call Center Costs

It is important to know how to use call recording to reduce call center cost.  Most call centers are equipped with a variety of popular and important calling features like time-of- routing and call forwarding.  But what about call recording?  Is your call center fully utilizing this feature? There are a number of ways that you…

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Problems with Call Recording

Today, businesses take advantage of a variety of VoIP calling features, most of which are popularly and readily available from most providers.  But even when they’re from a large and established provider, your VoIP features can sometimes experience issues.  It’s important that these features are working efficiently in order for the investment in them to be worth it.…

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3 Training Tools to Utilize From your Call Center Software

Call center software isn’t just used to manage a call center. There are a number of features that can be used as training tools for your agents. In this article, we’ll talk about three aspects of call center software that double as a training resource for your call center. Playback your recorded calls Call recording…

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How to Monitor Agents in a Virtual Call Center

Worried about how to monitor your agents in a virtual call center? Put your mind at ease by learning about the many call monitoring features available. Monitoring Agents in a Virtual Call Center In a Virtual Call Center, most employees work remotely from different locations. Because of this, our customers are often concerned about their ability to…

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How Much Does Call Recording Cost?

It’s only normal for a customer’s first question about a new product or feature to be: how much does that cost? Price plays a major role in the decision to buy something or not. To alleviate any concerns you have about call recording, I’m here to tell you just how much this calling feature costs.…

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