Buy Online Get a Free Demo   One of the most important VoIP tools in your business’s toolbox is call recording. This feature allows you to record all calls taking place in your business so you can review them at a later time for quality control and training purposes. It’s also an essential part of…

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It is important to know how to use call recording to reduce call center cost.  Most call centers are equipped with a variety of popular and important calling features like time-of- routing and call forwarding.  But what about call recording?  Is your call center fully utilizing this feature? There are a number of ways that you…

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Today, businesses take advantage of a variety of VoIP calling features, most of which are popularly and readily available from most providers.  But even when they’re from a large and established provider, your VoIP features can sometimes experience issues.  It’s important that these features are working efficiently in order for the investment in them to be worth it.…

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