If you have questions about what exactly an IVR is and how it can save you money, you are not alone. Before making any decision, it is important to fully understand what the IVR system cost to your business is. In this article, we will break down some of the most popular IVR providers and…

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IVR/Auto Attendant systems let you automate processes to help serve customers. Getting the prospect or customer to the right department or agent efficiently saves time and money. Better still, IVR systems can help ensure a better customer experience when set up appropriately. This best practice checklist guides you through key aspects of your system that…

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As the power of the Cloud expands, so does the technology available to companies across the world. Current cloud phone systems are busting with features that help your business run more efficiently and help you better manage your company. Interactive Voice Response (IVR) auto attendant is one feature that’s become especially useful for businesses. This…

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The IVR auto attendant VoIP feature is becoming increasingly popular for businesses looking to increase both internal and external efficiency.  This feature allows a business to pre-record prompts and greetings that provide customers with easy access the information they need or the person they need to speak to.  Despite its popularity and benefits, sometimes customers…

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Your IVR Auto Attendant is an extremely important part of your business.  In many instances, this system is the first impression that you give a customer. Because of that, it’s essential that you know how to create an effective IVR on your VoIP system. As you prepare to set up your IVR Auto Attendant, review the steps…

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