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Posts Tagged ‘IVR’

5-Point Checklist to Use to Design Your IVR

IVR/Auto Attendant systems let you automate processes to help serve customers. Getting the prospect or customer to the right department or agent efficiently saves time and money. Better still, IVR systems can help ensure a better customer experience when set up appropriately. This best practice checklist guides you through key aspects of your system that…

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To IVR or Not to IVR? That Is the Question.

As the power of the Cloud expands, so does the technology available to companies across the world. Current cloud phone systems are busting with features that help your business run more efficiently and help you better manage your company. Interactive Voice Response (IVR) auto attendant is one feature that’s become especially useful for businesses. This…

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How Much Does IVR Cost?

As an enterprise phone system provider, we get a lot of questions about the top VoIP features, including IVR.  Not only does this essential VoIP feature help you manage your employees’ workflow, but it also helps increase customer service levels. But as with any new technology brought into a business, an important concern is cost.  In…

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Problems with IVR Auto Attendant

The IVR auto attendant VoIP feature is becoming increasingly popular for businesses looking to increase both internal and external efficiency.  This feature allows a business to pre-record prompts and greetings that provide customers with easy access the information they need or the person they need to speak to.  Despite its popularity and benefits, sometimes customers…

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How to Create an Effective IVR on Your VoIP System

Your IVR Auto Attendant is an extremely important part of your business.  In many instances, this system is the first impression that you give a customer. Because of that, it’s essential that you know how to create an effective IVR on your VoIP system. As you prepare to set up your IVR Auto Attendant, review the steps…

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Comparing IVR Auto Attendant Versus a Phone Operator

Whether you’re in the beginning stages of planning your business or you’re making adjustments to your existing phone system, you’ll notice that most current phone systems run using VoIP.  The great thing about a VoIP system is that it gives your phone system a number of capabilities including an IVR Auto Attendant.  But should you…

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IVR Auto Attendant vs Phone Operator: Which is Right For Your Business?

For any business, good customer service is key. Good customer service stems from a great customer experience and this experience is influenced by the way they’re greeted and treated on the phone. VoIP technology now offers features, like an IVR Auto Attendant, that can now give your customers a consistent and helpful experience. But for…

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5 VoIP Telephony Features Your Business Needs to Be Using

Whether your business already has a VoIP phone system or you’re in the market for one, you’re probably wondering which calling features you should invest in. That’s a legitimate concern. With 20+ features available, it can be difficult choosing the features that are best for your business. In this article we’ll talk about the top…

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